Office Assistant and Entry-Level Tech Support Specialist

Job Description

Position Overview: We're seeking a dynamic, organized, and tech-savvy individual to join our team as an Office Assistant and Entry-Level Tech Support Specialist. This role is ideal for someone who thrives in a fast-paced environment and enjoys a mix of administrative and technical tasks.

Key Responsibilities:

Office Organization and Administration:

Efficiently manage day-to-day office tasks, including filing, data entry, and maintaining records.

Answer and direct phone calls, ensuring clear and professional communication.

Coordinate and schedule service calls, balancing the needs of the team and clients.

Front-Line Tech Support:

Provide basic technical support to callers, guiding them through common tech issues such as connecting devices to Wi-Fi and rescanning TV sets for channels.

Troubleshoot simple technical problems, offering clear and user-friendly solutions.

Escalate complex technical issues to the relevant department when necessary.

Qualifications:

Strong organizational and multitasking abilities.

Excellent communication and interpersonal skills.

Basic technical knowledge, particularly in troubleshooting common electronic devices.

A proactive approach to problem-solving.

Ability to work independently and as part of a team.

Commitment to exceptional customer service.

Education and Experience:

High school diploma or equivalent; further education or certification is a plus.

Previous experience in an administrative role is preferred, but not required.

Basic understanding of tech support processes and principles.

We Offer:

A collaborative and supportive work environment.

Opportunities for professional growth and development.

Competitive salary and benefits.

Application Process: Interested candidates should submit a resume and cover letter outlining their suitability for the role. Applications will be reviewed on a rolling basis until the position is filled.