Tier 2 Computer Team Technician

Job Description

We’re looking for a Tier 2 Computer Team Technician to provide support for our clients. Candidates should have a mix of technical and customer service skills, be passionate about technology and helping people.

Basic Function/Responsibilities:

· Must possess the ability to diagnose and resolve a wide range of complex technical problems in a wide range of business environments through proper troubleshooting and research, with minimal or no assistance

· Follow up on outstanding requests and ensure timely resolution

· Support clients via phone, remote and on-site visits

· Manage and monitor client assets to ensure accurate records

· Other duties may be added and/or assigned as needed

· Works with third party software support to resolve third party software issues

· Works with clients to evaluate and solve technical problems

· Evaluates existing systems and/or user needs to analyze, design, recommend, and implement system changes

· Develops and maintains all systems, applications, security, and network configurations

· Recommends upgrades, patches, and new applications and equipment

· Maintains a log of completed work using ConnectWise ticketing system

Required Experience:

· A+ Certification with at least 2 years of experience (preferred)

· Replacement of workstation hardware, data migration, and installation of 3rd party software.

· Office 365 Administration

· Working knowledge of Active Directory Users and Computers

· Proven ability to self-manage taking ownership of customer issues, following up, and document communication with the customer and work completed.

· Troubleshooting third party software and peripherals, working with third party support when needed.

· Malware detection and removal

· Client PC connectivity - Ethernet, TCP/IP and VPN

· Experience with cloning and desktop security products

· Strong customer service and troubleshooting skills

· Ability to communicate technical information, both verbal and written, to a wide range of end-users

· Have own transportation and possess a valid driver’s license

· 2+ years’ supporting users in a Windows server/client networking environment

Preferred Experience:

· Previous experience working with MSP tools like N-Able, Cove, ConnectWise Manage, ConnectWise Control, SentinelOne

· Basic Linux OS knowledge is a plus

· Preference will be given to candidates with training, experience or certification in IT or networking, and previous help desk experience

Physical Requirements:

· Physical requirements include arm and hand dexterity enough to use a keyboard and telephone; frequent lifting and carrying up to 60 pounds with occasional pushing and pulling up to 100 pounds; may be subject to walking, standing, sitting, reaching, bending, kneeling, crawling, handling, climbing and twisting.

· Vision, speech and hearing sufficient to perform the essential tasks.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential tasks.

Compensation:

· Must be able to work a 40-hour work week

· Overtime is possible but not guaranteed

· Pay range is between $20-25/hr, depending on experience

· Opportunity for advancement within the company.

· Company Laptop

· Company Cell phone (or stipend)

· Company Credit Card (fuel and parts)

· Health Benefits with Dental/Vision Options

· Life Insurance Benefit / Long Term Disability

· Matching 401k planCompany Description

VIP Technology Solutions Group is a turnkey communications technology provider for businesses. Our teams of experts specialize in Structured Cabling installation and repair, Workstation and Server services, Telephony, Internet and Voice-over IP, Surveillance Cameras and equipment, Managed IT Services, and more to keep your business, school, local government, or medical facility on the cutting edge of technology.

VIP was founded on the moral guiding principles of the Christian faith. We strive to be honest and fair with every customer, and we place high value on employees who will treat our customers, and each other, with respect. We work hard, in accordance with Ephesians 2:10 “For we are God’s handiwork, created in Christ Jesus to do good works, which God prepared in advance for us to do.” VIP is humbled to play a role in helping businesses connect, and thereby provide essential services to their communities.