Desktop Support Technician

Job Description

Duration

4

Duration Unit

Month(s) CONTRACT TO HIRE

WAREHOUSE ENVIRONMENT***

Req Description

Description

Knowledge in Microsoft operating systems and office productivity suite. Must be able to support an enterprise desktop environment. RF device support (mobile scanners running windows OS)

• Install, troubleshoot and maintain all technology components in a facility - desktops/laptops, printers, MDF/IDF rooms and software applications

• Schedules and performs PC, hardware and peripheral equipment improvements, upgrades, and repairs

• Troubleshoots and acts as second level support for the enterprise printing environment which is crucial to our operations

• Provide second level support for all end-user problems and act as an escalate point to the team as necessary

• Act as point of contact for vendor and IT installations at the site

• Assist in instructing customers in the operation and maintenance of systems/equipment

• Resolves hardware and software customer issues on company devices

• Document the operation and maintenance of systems and equipment

• Participate in technical business project plans

• Participate in recommending standards for PC hardware and peripheral equipment

• Defines how IT procedures could provide efficiencies for the business

• Follows Site Support Standard Operating Procedures (SOPs)

• Ensures customer satisfaction is maintained

• Escalates technical issues to senior members of the team

• Provides emergency on-call support

• Participates in an on-call rotation

• Perform other duties as assigned

Enterprise Req Skills

Desktop Support, configurations, RF, scanners, manufacture, Windows OS, Microsoft Office

Job Title

Site Support Technician

Top Skills Details

1. 3+ years of experience working in a production environment / corporate Desktop Support

2. Experience with multiple Desktop and Laptop configurations in larger environments

3. Proven ability to work on their own, sole IT support technician

Worksite Address

,Pompano Beach,Florida,United States,33069

Additional Information

Contract to Hire

A+ & Net+ Certification a bonus

Drug Test Required

true

Experience Level

Entry Level

External Communities Job Description

Come join a fast paced environment where you can grow your technology experience and become a part of a fast growing company.

EVP

4 Months Contract to Hire

Once converted FTE, full benefits, 401K

Great opportunity for someone looking for permanent work

Opportunity to develop and grow, sole IT support technician

Work Environment

Manufacturing and Distribution Center. Warehouse type environment. May require travel to remote sites to complete tasks must be able to work nights and weekends when needed (depends upon the location).

Additional Skills Tags

Additional Skills & Qualifications

Good Customer service skills Ability to work independently Presentation and written communication skills Interpersonal skills, supported by analytical, and problem solving

Business Qualification

Impact to the Internal/External Customer

Interview Information

Phone interview plus onsite interview.

Why is Position Open?

Business Challenge