Inside Sales Account Manager

Job Description

WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our customers, suppliers, and shareholders. We distinguish ourselves as the #1 choice of industrial manufacturers who are in need of Technical Service and Production Savings.

We are BIG ENOUGH TO SERVE, ad SMALL ENOUGH TO CARE.

SUMMARY: The Inside Sales Account Manager works to sell a product or service from start to finish. This may be done over the phone, email or via web store.

** Base Salary + Generous Commission Structure **

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Personally exhibits, recruits and coaches associates consistent with Core Behaviors

Responsible for promoting culture of safety

Prospects, qualifies and generates sales within the company’s established trading partners.

Maintains a thorough knowledge of products

Strong character and desire to win/succeed, despite customer obstacles, objections and negativity

Follows through with customer to ensure satisfaction

Identifies revenue opportunities within customers' communities through communications, programs and other activities as needed.

Identifies and closes additional purchases of products and services by customers' communities.

Communicates routinely with customers and prospects to identify appropriate contacts, qualify and drive leads through the sales pipeline.

Identifies and prioritizes all existing and prospective customers within his/her territory and keeps contact list current.

Studies product information, attends seminars, supervises tests of products

Proactively solve problems for customers

Communicate customer and market issues to company management

Track down and develop new sales prospects

Maintain positive relationships with potential buyers

Handle the sales process from proposal to close, including keeping customer payment current

Solicit and maintain contact with key accounts

Track all customer contact activity, prepare reports for customers

Provide customer support

Ensures appropriate identification, planning, account qualification and needs analysis at all prospect levels.

Engages in technical discussions with potential clients through demonstrations and presentations.

Perform other duties as assigned

Perform all work in accordance to ISO processes and procedures

QUALIFICATIONS:

High levels of product knowledge

Excellent written and verbal communication skills

Excellent interpersonal skills

Competent with the use of computer software specific to the operation

Use of BlackHawk approved ERP, Contact Relation Management tools, Halo, Excel

Learn intimacies of BlackHawk web store back end.

SUPERVISORY RESPONSIBILITIES:

No direct supervisory responsibility.

EDUCATION and/or EXPERIENCE:

High School diploma required

Bachelor’s degree in a related field preferred

2-4 years of experience in a similar position required

Previous sales or customer service and/or selling experience preferred

Familiar with standard concepts, practices and procedures within field

CERTIFICATES, LICENSES, REGISTRATIONS:

None required

WORK ENVIRONMENT:

Employee is regularly required to speak and understand English, stand, walk, sit, use hand to finger, handle or feel objects, tools or controls; reach with hands and arms. Employee is required to use computer and other equipment.

Employee frequently lifts and/or moves up to _50_ pounds. Specific vision abilities include close vision and the ability to clearly focus vision.

PPE REQUIRED:

Eye protection, ear protection, and as required by customer, steel-toed shoes and head protection.

BENEFITS:

Health Insurance BCBS of OK HDHP

HSA with Employer match (must meet criteria)

Dental and Vision Insurance

401K Plan and Company Match

FSA (Full FSA, Limited FSA, and Dependent FSA)

Company paid Long Term and Short-Term Disability

Company paid basic Life Insurance and AD&D/

Supplemental life and AD&D/Dependent life

Ancillary Critical Illness Insurance (Wellness Rider Included)

Ancillary Accident Insurance (Wellness Rider Included)

Ancillary Hospital Indemnity

Employee Assistance Program (EAP) – Includes concierge services and travel assistance.

Paid Time Off

Holiday Paid Time Off

Gym Reimbursement

Quarterly Wellness challenge with a chance to will money or prizes

Tuition Reimbursement – after 1 year of employment

*BlackHawk Industrial is an Equal Opportunity Employer

As part of our BHID policy, we require all potential employees to undergo pre-employment background and drug screening. This is a standard procedure we follow to ensure a safe and productive work environment.