Payment & Investigation Specialist

Job Description

Salary:

We are the interactive arm of Boyd Gaming, a full-service, real-money and social gaming technology provider and operator which caters to both B2B and B2C markets. We offer a full spectrum of games across all distribution channels (web, download, tablet & smartphone). Throughout the US and Canada we offer online sports betting and casino gaming.

Our strength is our relentless focus on high quality, high functioning, immersive software platforms, and with recent developments in legislation, the online gaming industry is poised for rapid growth.

We are hiring an iGaming Payment & Investigation Specialist. The position involves processing payouts and investigating/circumventing fraud for several online casinos throughout America and Canada.

The position is based out of Marlton, NJ. You should have the ability to work from this office. We will not be able to assist in relocation however candidates not currently in the area may still be considered.

Job Duties:

Responsible for withdrawal processing and document review

Investigate and respond to escalated payments/fraud related customer contacts

Analyze player activity to prevent, identify, and report potential fraud

Review and investigate daily AML and Fraud Alerts

Assist customer service with payments related inquiries

Assist with chargeback disputes and represtments

Qualifications:

Ability to work from Marlton, NJ office

Ability to work evening, weekend and holiday shifts

Very comfortable with Microsoft Office and search engines

Experience in casinos or sports betting is preferred

Experience in iGaming is preferred

Strong customer service skills

Knowledge of electronic payments

Interest in online gaming and sports betting is a bonus!

Job Type: Full-time

Pay Salary: $25.00 per hour

Benefits:

401(k)

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Health savings account

Life insurance

Paid time off

Referral program

Vision insurance

Physical setting:

Office

Schedule:

8 hour shift

Night Shift

Weekends as needed

Ability to commute/relocate:

Marlton, NJ 08053: Reliably commute or planning to relocate before starting work (Required)

Experience:

Risk management: 1 year (Preferred)

Shift availability:

Night Shift (Required)

Ability to Relocate:

Marlton, NJ 08053: Relocate before starting work (Required)

Work Location: In person