Call Centre Executive
Description:
Call Centre Executive
Looking for executives who want to take up a support function role in the call centre division in a fast growing agri-startup
Kheyti and our promise
We exist to increase incomes for farmers affected by climate change - currently building this. We wish to see every farmer be climate-smart. We are working on 3 biggest challenges of our time - climate change, livelihoods & food security!
Read more by NatGeo, Mint, Outlook
Leadership is globally trained (Mulago, Kellogg, Columbia) & locally experienced (10+ years building agri startups). TED, Elevate, Forbes 30U30.
Our team is extremely passionate about solving the problems of agriculture. We value people with this passion and an attitude of entrepreneurship & servant leadership. We focus on their growth and give flexibility.
What you will do
Handle all inbound calls coming from Kheyti’s current and potential farmers
Identify the needs of customers, resolve issues, and provide solutions with a clear timeline
Assist farmers in their basic agronomy and other greenhouse-related queries
Escalate to service team and sales team based on type of request from farmer
Establish long-lasting, trusting connections by listening empathetically and communicating professionally
Update all the data of customers into the CRM so we have a record of all communication
Follow up with teams to get work done
Ideal persona
Qualifications
Any Bachelors degree from a recognized institute, preferably agriculture graduate
Willingness to live and work in rural India
Very good communication skills
Very good data management skills
Attitudes / Ambitions
Go-getter attitude - Someone who delivers on what they say they will do and who will do everything needed to fulfil the need of the customer
Farmer centricity - someone who can easily make rapport with rural people
Listening - someone who is patient and can listen to customers in any situtation
Process
Application: jobs.kheyti.com
Resume shortlist
Round 1 interview
Field Visit
Round 2 interview