Associate Director, Commercial Mortgage Loans

SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Associate Director, Outsourcing

Locations: Union, NJ Boston, MA Hybrid

Get To Know The Team:

Associate Directors in Outsourcing are the primary account manager for multiple clients, responsible for implementing best practice in the operations and management of clients, managing staff members in delivering accurate investment accounting, managing client projects, and assisting in the onboarding of new clients. They are a subject matter expert to support the preparation and review of financial statements and supporting footnotes for publicly traded companies.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future: 401k Matching Program, Professional Development Reimbursement

Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays

Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave

Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity

Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Support Primary Loan Servicing function as an outsourcing service for existing and new Commercial RE/Construction/Bridge loan clients

Ensure daily, weekly and monthly functions are processed promptly, reviewed for accuracy for all loan life cycle events such as but not limited to: loan onboarding, payment processing, loan advance, escrow setup and disbursement, construction budget tracking, payoff preparation and processing, monthly statement generation, etc.

Verify general ledge entries, loan cash transaction, interest accrual and income are reconciled, and make sure scheduled servicing reports and month end trial balances are delivered timely and accurately to clients.

Hire, manage and lead staff, lead the improvement of the efficiency and effectiveness of the Primary Loan outsourcing service.

Manage the relationship with one or multiple clients, including maintaining KPIs, operational calls, and project management of client specific initiatives.

Develop and implement consistent policies and procedures for clients, including business analysis, new requirements, workflow, and operational review.

Identify inefficiencies in the current production process and implement operational efficiencies.

Assist in the onboarding of new clients and act as an escalation point for all clients

Follow Commercial loan servicing industry best practice and loan accounting trends and understand impact on clients and or internal financial statement reporting.

What You Will Bring:

Bachelor’s degree in Accounting or similar field

10+ years’ experience of Primary Loan Servicing in the Commercial loan administration services industry; strongly prefer experience with a short term credit fund, bank or private RE fund

5+ year’s experience of supervisory role in daily loan operation and client relation

Ability and solid understanding of best practice on functions of loan administration and loan accounting under US GAAP

Experience using loan administration and accounting software

Experience preparing and reviewing Loan trial balance, age/delinquency report, escrow analysis, loan funding memo, payoff statement, loan statement, cash reconciliation, month end reporting such as PnL and Holdings.

Strong verbal and written communication skills

Strong analytical skills and ability to remain highly organized in a deadline-driven environment

Effective leader with the ability to promote collaboration within a team

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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