Help Desk Specialist

Helpdesk Support Tech – Japanese Speaking

Schedule: Monday-Friday

Pay: $22.50 per/hr. on W2

Location: Marysville, OH (100% onsite)

Term: 12-24 month contract with option for extension

Daily Scope for Desktop Support:

· Support L1 and L2 tickets related to Windows OS, mobile devices, and applications.

· Be able to troubleshoot and resolve incidents with printers, printer drivers, eFax and other document handling systems.

· Provide an exemplary IT support and customer service experience to end users.

· PC, laptop, mobile device, peripheral hardware troubleshooting and break/fix.

· Troubleshooting and break/fix of Windows OS, and peripheral devices.

· End user and Device management in AD and O365

· IT incident tracking, and documentation in ITMS/ticketing tool.

· Will need to be able to self-manage and take incoming helpdesk calls and make follow-up outbound calls to end users to insure incident resolution.

Requirements:

Must be able to speak and write in Japanese fluently.

Be able to provide exemplary customer service to end users.

Be able to prioritize tasks and pivot as needed to assist end users with incidents.

Preferred to have an associate’s or bachelor’s degree in MIS, or Computer Science.

CompTIA or Microsoft Certs are preferred.

1+ years of experience with PC, Laptop hardware troubleshooting break/fix experience is needed or equivalent education.

Preferred to have experience with troubleshooting and resolution of incidents with mobile/web applications, mobile devices, and document handling software/applications or peripheral devices.

Must have strong verbal and written communications skills to create comprehensive IT documentation.

Also looking for traditional Helpdesk Techs in Marysville, pay rate is $21.00 per/hr. Great opportunity for anyone looking to launch their IT career with a fantastic company.