Help Desk Technician

My client is a leading healthcare provider dedicated to delivering exceptional patient care, advancing medical research, and fostering innovation in healthcare services. As a major hospital system, we are committed to maintaining a cutting-edge technology infrastructure to support our mission.

We are seeking a highly skilled and motivated Helpdesk Technician to join our IT support team. The Helpdesk Technician will play a crucial role in ensuring seamless technology operations within our hospital system. The successful candidate will provide technical assistance to end-users, troubleshoot issues, and contribute to the overall efficiency of our IT infrastructure.

End-User Support:

Provide timely and effective technical support to end-users within the hospital system.

Respond to helpdesk tickets, phone calls, and emails to address and resolve IT-related issues.

Diagnose and resolve hardware, software, and network issues promptly.

Collaborate with other IT team members to escalate and resolve complex technical problems.

Hardware and Software Installation:

Install, configure, and maintain computer systems, peripherals, and software applications.

Conduct equipment setup for new hires and provide training on IT tools when necessary.

Create and maintain standardized images for deploying applications on different platforms (Windows, macOS, etc.).

Develop and implement imaging procedures to ensure efficient and consistent application deployment across the organization.

Stay updated on the latest imaging technologies and tools to enhance the application deployment process.

Qualifications:

Minimum of 1-2+ year of experience in IT support or a related field.

Knowledge of healthcare information systems is a plus.

Strong understanding of Microsoft Windows and Office applications.

Familiarity with ticketing systems and remote support tools.

Excellent communication and interpersonal skills.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are advantageous.

Benefits:

Competitive salary.

Comprehensive health plans sponsored by the company.

Unlimited paid time off.

Annual review program allowing for raises and promotions based on merit.

Dynamic and collaborative company culture.