Branch Manager

Position Summary

This key position within the International Freight Forwarding Group will have a direct impact to the commercial success of a high-volume IFF branch. The position aids the Regional VP and Product Leaders in formulating and administering organizational policies and initiatives includes P&L responsibility, business planning, financial budgeting, executing operations, mentoring/coaching employees, and implementing process improvement and value proposition enhancement, through day-to-day branch management, either directly or through subordinate managers. The role also serves as one of the primary contacts for customers who are serviced by the branch overseen. As a leadership member of the IFF, the position is also responsible to work closely with the other leadership members within YLA to ensure the direction and strategy of the branch is aligned with overall strategy of IFF and ultimately with YLA.

Responsibilities

Essential Duties and Responsibilities:

Position specific:

Translates IFF strategies for each key product, Air Freight Forwarding, Ocean Freight Forwarding, and Customs House Brokerage, into a day-to-day branch management.

Contributes to the formulation and administration of company policies, budgets and development of long-term strategies, goals and objectives.

Reviews analyses of activities, costs, operations, qualities, and forecasts data to determine branch progress toward stated goals and objectives.

Confers with branch management to review achievements and to discuss required changes in goals or objectives resulting from current status and conditions.

Responsible for P&L and KPIs including preparation of mid-term plans and budgets based on IFF goals and growth objectives.

Develops and implements procedures and controls that promote communication and adequate information flow.

Creates an atmosphere that promotes employee involvement, communicates regularly with branch management and employees.

Conducts performance evaluations and recommends promotion, wage increases and other performance related actions such as verbal and written counseling notices, discipline, and termination of employment.

Establishes and frequently reviews developmental action plans that promote growth for the individual and strengthens succession planning initiatives.

Responsible for maintaining and organic growth of the customer relationship, frequently interacts with customers to ensure satisfaction of customer requirements and requests.

Fosters environment of continuous improvement utilizing Kaizen principles.

Performs special projects and other duties as assigned and required by RVP.

Leadership specific:

Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.

Maintains an up-to-date knowledge of IFF’s strategic objectives, product offerings, and platform/system enhancements.

Excellent strategic problem solving & analytical skills; strong business acumen.

Engages in a high-performance culture characterized by high integrity, efficiency, productivity, teamwork, collaboration, innovation, and camaraderie.

Team oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities.

Expert at summarizing, packaging, and presenting data to assist management in assessing options and decision-making.

Works with limited direction, usually within a complex and often ambiguous environment, to drive rigorous, fact-based recommendations to regional (RVPs and Fellow Branch Managers) and/or functional management (Product leaders) while supporting syndication with stakeholders across the organization.

Qualifications

Education and Experience

Complete knowledge of International Freight Forwarding and Logistics operations, competitors, and relevant technology.

A bachelor’s degree in business, logistics, or equivalent is preferred.

7-10 years of experience in the International and Domestic Freight Forwarding and logistics industry with a minimum of three years in a leadership position.

Bilingual capability and experience in working overseas are preferred.

Ability to influence without authority.

Ability to recognize and deal appropriately with sensitive and confidential information.

Ability to self-initiate and prioritize workload to meet goals and objectives on time and on budget.

Benefits

Employee Benefits Package including:

Medical, Dental, and Vision beginning the 1st of the month following start date

401k with a company match

Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.