Infrastructure Manager

CBTS is currently seeking an Infrastructure Manager for a position located in Cincinnati, OH.

As a member of the IT team, the Infrastructure Manager provides leadership and technology vision in the support, development, and implementation of information technology. The Infrastructure Manager is responsible for managing, administering, monitoring, and supporting the infrastructure related components and environments. They work directly with the IT Help Desk, supporting technology and applications provided to the business. The Infrastructure Manager position requires strong knowledge and hands on experience with network administration, data center operations, Office 365, and Microsoft systems.

Responsibilities:

Lead and directs performance of the infrastructure team

Reviews, evaluates, and develops recommendations for enhancements and support of IT infrastructure and applications

Document, plan, design, implement, support, and maintain all aspect of the enterprise infrastructure including servers, storage, network, and telecommunication components

Establishes and implements policies, standards, and guidelines for the IT department

Development and standardization of infrastructure services and procedures along with streamlining any discovered inefficiencies

Manage the team in charge of day-to-day operations to key performance metrics defined for System Security, Network availability and critical system incidents

Manages personnel including mentoring and/or working with employees to enhance their performance, career development, and work production

Works with director and managers to determine staffing requirements, interviews, hire new employees, and oversees personnel processes

Investigate and document new technologies, tools, and methodologies to improve system stability and reliability

Oversees, plans, and manages large/complex projects

Lead and coordinate innovation efforts to implement new technology solutions and services for employees and customers

Selects, manages, and controls IT providers and outsourced service providers

Administrates networks and servers and provides support to the IT Help Desk and employees as needed

Assists with the preparation and presentation of the annual technology budget

Reviews and maintains applicable service level agreements

Experience and Education Requirements:

Bachelor's degree in Computer Science or related field preferred

3-5 years of infrastructure lead or management experience preferred

7+ years of experience with functional and technical aspects of IT support services and related infrastructure solutions, capabilities and technologies including the following: Virtualization (VMWare), Network Management, SAN Storage, Project Management, and Cisco Telephony

Advanced knowledge of Microsoft Server 2008/2012/2016 and Microsoft SQL 2008/2014/2016

Advanced knowledge of Microsoft Exchange and Office 365

Strong knowledge and experience with Active Directory, PowerShell and Group Policy

Experience with AWS, Azure, and other PaaS technologies is desired

Cincinnati Bell Technology Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws.

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