Collaboration Analyst/Telephony Analyst

Collaboration Analyst/Telephony Analyst

Tampa/Ybor, FL

Onsite 4-5 Days

12-18 Contract

Our local utility partner is seeking a skilled and experienced Collaboration Analyst/Telephony Analyst to join our dynamic IT team. The ideal candidate will play a key role in designing, implementing, and supporting our collaboration and telephony infrastructure. As a member of the team, you will be responsible for driving innovation, optimizing communication solutions, and ensuring the seamless operation of our collaboration tools and telephony systems.

Responsibilities:

Defining Configuration Specifications and Business Analysis Requirements:

· Collaborate with stakeholders to understand collaboration technology needs.

· Define configuration specifications collaboration systems.

· Gather business analysis requirements to align solutions with organizational goals.

System Management and Optimization:

· Configuration, maintenance, and optimization of collaboration systems.

· Plan and execute MAC requests related to collaboration systems.

Quality Assurance:

· Perform quality assurance checks on collaboration systems and processes.

· Ensure collaboration systems meet performance standards and user expectations.

Technical Troubleshooting:

· Investigate, troubleshoot, and remediate collaboration systems issues.

· Provide recommendations to the team for improvements.

Contractor Management:

· Coordinate with contracted companies for collaboration system upgrades, patching and ongoing support.

· Ensure timely project execution and adherence to quality standards.

System Experience:

· Cisco CUCM VoIP System

· Cisco PCCE (Contact Center System)

· Cisco Cube

· Cisco Video Conference systems Managed via Control Hub

· Microsoft Teams meetings

Requirements and Skills:

· Proven experience in managing Cisco Collaboration and Contact Center technologies.

· Strong troubleshooting skills and ability to handle complex issues.

· Dial plan and call flow/routing management

· Project management experience for successful system implementations.

· Vendor management experience.

· Excellent communication and collaboration skills.

Core Competencies:

· Takes ownership and acts with integrity.

· Drives operational excellence for customers.

· Build strong, collaborative relationships.

· Cultivates innovation and embraces change.

· Thinks strategically and exercises sound judgment.

Preferred Certifications:

Associate/Intermediate level:

· Microsoft 365 Certified: Teams Administrator Associate

· Microsoft Certified: Teams Support Engineer Specialty - Certifications Microsoft Learn

· SIP Training and SSCA® Certification - SSVVP™ Voice and Video over IP training and certification (thesipschool.com)

· Certification BICSI - Installer & Technician, DCDC

Professional/Expert/Advanced level:

· Microsoft 365 Certified: Teams Voice Engineer Expert

· SIP Training and SSCA® Certification - SSCA® 'Elite' SIP training and SIP Certification (thesipschool.com)

· Certification BICSI – RTPM, RCDD

· CCNP Collaboration - Training & Certifications - Cisco

· CCIE Collaboration Certification and Training - Training & Certifications - Cisco