Senior Short Term Commercial Lines Underwriter

The Senior Commercial Lines Underwriter must have experience in commercial lines insurance. As needed, they will coordinate and defer to the manager, marketing staff and insurers on strategic account issues and potential problems.

Daily servicing of clients will include but is not limited to:

Addressing various coverage issues

Contract analysis

Exposure analysis

All endorsement activity

Routine coverage questions

Problem solving

Account renewal control in combination with the marketing staff

Checking and binding policiesGeneral Client Management:

Build and maintain constructive and effective relationships with clients by meeting and exceeding expectations

Provide consistent, accurate, timely and pertinent communication to clients through "constant touch", phone calls, e-mails etc.

Respond to client inquiries/issues within the established timelines

Resolve/assist with any service or claims queries

Assist the marketing staff in the compilation of insurance portfolios for clients

Assist clients in making appropriate coverage changes; make each contact a marketing opportunity

Inform and educate clients about coverage, exclusions and exposures; document electronic files accordingly

Assist clients by helping to devise means to mitigate risks e.g. additional security measures

Update Growth Charts after the completion of all/any financial transactionsFollow up on survey requirements:

Manage their diary

Respond to clients needs by producing certificates, policies and other related items accurately and on time

Monitor and review client satisfaction

Maintain up to date records of communication with clientsRenewals:

On receipt of the monthly renewal list from their Team Leader, assist the Account Executive to the market, negotiate, prepare and analyse alternative renewal options

Where applicable, on receipt of complete renewal instructions from the Account Executive proceed with the renewal process

Where the Account Executive indicates they do not require involvement, undertake the renewal procedure according to company standards and requirements

Develop written and electronic renewal material as appropriate

Input required information as necessary

All other reasonable duties that might be assigned to the employee.

Requirements:

Suitable candidates must meet the following minimum qualification or experience requirements:

Matric Certificate

RE5 Qualification essential

Relevant Insurance qualification (Minimum NQF5) recognized with the FSCA essential

Class of Business Short Term Commercial Lines essential

Proven track record of PST training completed for all current products - non negotiable

Proven track record of CPD hours accrued for the current CPD Cycle - essential

Registered Representative with FSCA (no debarments or pending debarments etc).

Computer skills and knowledge (Word, Excel, Outlook, Internet)

3 or more years experience in commercial lines underwriting

In depth knowledge of insurance coverages and the ability to communicate this clearly to clients and insurers

Afrikaans speaking non-negotiable