Installation Desktop Engineer

A recognized services company in Washington, D.C. is looking to add a new Install Desktop Engineer to their growing staff.

Responsibilities:

The Installation Desktop Engineer will:

Assist staff with installation, configuration and ongoing usability of desktops, laptops, and peripheral equipment and software

Serve as a member of technical implementation team fulfilling a wide variety of technical service requests where excellent customer service and professional expertise are required

Support customer installations and support in person, remote desktop and/or by phone

Must be focused on working with a team and coordinating with team members to solve complex issues

Provide a high-level of customer service to all customers including effective communication

Install, configure, and upgrade computer hardware and software which includes the migration of data

Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software

Contribute to departmental policies and procedures related to computer hardware, software installations and customer support

Support Windows 10, Mac OS, iOS, and Android

Receive and respond to incoming calls, and/or work orders regarding desktop and/or laptop problems

Perform delivery of IT Equipment as well returning to stock of equipment

Provide phone and help-desk support for local and off-site users

Maintain current knowledge of relevant technologies as assigned

Participate in special projects as required

Qualifications:

U.S. Citizenship required.

Must pass background investigation to obtain Public Trust.

Active Certification required: MCSA, MCSE, ACSP, AMIT, or ACMT

Associate's Degree in a Computer-centered discipline.

8+ years of directly related experience supporting IT operations with Windows 10 and in Active Directory environment

Must have 5+ years of experience with technical proficiency in MAC OS, tools and productivity office suites

Advanced level experience in MAC/PC hybrid environments including mobile devices

Hands-on experience with a wide range of infrastructure, including but not limited to Operating Systems, Device Management, and client systems

Experience troubleshooting mobile devices using both iOS and Android

Provide IT support relating to technical issues involving Microsoft core business applications and operating systems

Must have min. of 3-year experience with JAMF (SCM platform) and SCCM/PXE for Windows

Excellent diagnostic and problem-solving skills

Proven analytical and problem-solving abilities

Ability to effetely prioritize and execute tasks in a high-pressure environment

Extensive equipment support experience

Working technical knowledge of current protocols, operating systems (Windows 10/MacOS) and SOPs

Must be able to lift to 50 lbs

Keen attention to detail

Team oriented and skilled in working within a collaborative environment

Strong verbal and written communication skills

Desired Skills:

Bachelor's Degree

Experience with AirWatch