Customer Service Manager

Carolina Foods is the maker of Duchess Brand snacks and creator of one of America's first Honey Buns. Our business has been in operation for more than 80 years, and our products are synonymous with quality, innovation, and a longer shelf-life. We are a manufacturer of sweet baked goods and our products include a variety of delicious, individually wrapped items, including: honey buns, baked pies, fried pies, and gem donuts to serve all customers' needs. We are poised for major growth and expansion and are looking for driven individuals to join us on our journey. Google 'Falfurrias Carolina Foods' for more information.

Summary: Manage Customer Service and act as liaison between Finance and Sales.

Duties and Responsibilities:

· Collaborate with Finance, Sales, Production, and Supply Chain to coordinate alignment with goals and objectives.

· Customer Service Management

· Oversee the customer service team to ensure service delivery.

· Lead new customer onboarding initiative and continuous improvement of process.

· Lead EDI implementation with new and existing customers.

· Work with Account Managers to resolve escalated customer issues and inquiries.

· Sales Analysis and Reporting

· Conduct in-depth analysis of sales data to identify trends, opportunities, and areas for improvement.

· Collaborate with the sales team to develop actionable insights and strategies.

Competency:

To perform the job successfully, an individual should demonstrate the following competencies:

Ability to follow and develop policies and procedures

Complete administrative tasks correctly and on time

Demonstrate good oral and written communication skills through facilitating meetings and preparing written communications

Adapt to changes in the work environment

Manage competing demands

Is consistently at work and on time

Responds to leadership direction.

Qualifications:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:

Bachelor's degree or equivalent experience required.

Sales, Finance, or Customer Service preferred.

Language Ability:

Ability to read and write in English.

Computer Skills:

To perform this job successfully, an individual should have a working knowledge of EDI, Excel, and preferably ERP software as well.

Work Environment:

Comply with all workplace GMP and Food Safety regulations. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet.