Front Office Agent - Full Benefits package

Join us for this incredible opportunity to be part of our Front Office team as a Front Desk Agent at Thompson Dallas conveniently located in downtown Dallas, by the Akard Street stop of the DART train. Not only will you be part of a rock-start team, but you’ll get to be part of a company that earned the 16th spot on Fortune’s 100 Best Companies to Work for in 2021!

Thompson Dallas is a luxury hotel located within The National, Dallas’ newest urban luxury mixed-use project. Essentials include 219 rooms with 52 suites; three full-service offerings for dining and drink; a boutique spa and fitness experience focused on wellness, a variety of spaces for events, including the 14,000 square foot National Ballroom.

Thompson Dallas, part of the boundless Hyatt Hotels Corporation portfolio, with its stunning mid-century modern hexagon design, rises above the Dallas Skyline and will bring guests and community together through an inspired tribute to history, design and culture.

A Front Office Agents are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Thompson Dallas as a Front Office Associate. A great "foot in the door" role into the upscale hotel and hospitality world.

Main duties of this position include:

Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information, and resolve conflicts.

Ability to stand and move throughout front office and continuously perform essential job functions.

Ability to read, listen, and communicate effectively in English, both verbally and in writing.

Ability to access and accurately input information using a moderately complex computer system.

Hearing and visual ability to observe and detect signs of emergency situations.

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

Individuals are required to meet the minimum bonding standards.

All employees must maintain a neat, clean, and well-groomed appearance (specific standards available).

Utilize Hyatt selling skills to describe and upsell premium room products and other hotel services to our arriving guests at check-in

We offer excellent benefits:

Free room nights, Discounted and Friends & Family Room Rates

Medical, Prescription, Dental and Vision Insurance

Life and Disability Insurance

401K with company match

7 paid holidays and generous Paid Time Off

Paid Family Bonding Time and Adoption Assistance

Employee Stock Purchase Plan

Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more!

Tuition Reimbursement program

Discounted parking and on DART passes, and much more!

A true desire to satisfy the needs of others in a fast paced environment.

Availability to work shifts during days, evenings, weekends and holidays required

Refined verbal and written communication skills

Opera experience a Plus

Strong system and software use

College Degree preferred (hospitality, tourism) or something related.

Ability to stand for long periods of time.

Schedule: Full-time