Associate Director, Student Access Services

It’s a great time to join Marymount University! We are looking for faculty and staff who are passionate about providing excellent service to ensure a high quality student experience and collaborative working environment.

Title Associate Director, Student Access Services

Direct Supervisor AVP for Student Success

Status Full-Time, Exempt

Grade: 12

Division Academic Affairs

Department The Student Academic Hub

No. Direct Reports 1

Target Weekly Hours 40

Location 2807 N Glebe (Main Campus)

Benefits Eligibility Yes

JOB SUMMARY

The Associate Director, Student Access Services (SAS), as part of the Student Academic Hub, oversees services to students with disabilities (SWDs) and facilitates access for SWD who proactively contact SAS directly or the Student Academic Hub in request of assistance. In consultation with the AVP for Student Success and other SAS staff, the Associate Director, SAS navigates the operations of the SAS office, provides case-management for prospective and currently enrolled Marymount students, supervises the Learning Specialist, and innovates ways to encourage a campus climate that fosters a sense of belonging for this student population. Salary commensurate with experience in higher education, and range starts at $65,600.

MAJOR DUTIES AND RESPONSIBILITIES

Determination of Disability and Reasonable Accommodations

Student accommodations evaluation and support:

Reviews clinical documentation with AVP for Student Success and other SAS staff from students who desire to register with SAS for the purpose of securing disabilities-based accommodations

Determines if a disability exists

Engages student (often with parents included) in the “interactive process” to have a clarifying dialogue to assess condition, manner and duration of disability

Facilitates creation of appropriate accommodations document for student to distribute to faculty

Develops case notes documenting the above process

Oversees Deaf or Hard of Hearing (DHH) services, resolves issues and billing with third party DHH service providers

Facilitates student engagement and self-advocacy to underscore students’ responsibilities when requesting, receiving, and collaborating to implement their approved academic and/or other accommodations

Facilitates conflict resolution between SAS students and/or campus stakeholders (e.g., Instructors) to resolving relevant disputes relative to their access

SAS Operations

Develops collaborative and collegial office environment for SAS staff/graduate assistants

Maintains the day-to-day functioning of the SAS office in conjunction with the Learning Specialist

Guides the Learning Specialist’s supervision of SAS graduate assistants to ensure they are constructively learning from their direct service and administrative support to students with disabilities

Evaluates and responds to (with consults as needed with the ADA Compliance Officer and/or other institutional stakeholders): Individual student access needs and resource demands, patterns of student access request/usage and concerns/complaints about access, access compliance risks to SAS and the institution

Makes recommendations for/implements streamlined processes and procedures

Innovates more robust ways to connect with SWD population

Triage Management

Triaging students who define their concerns as nearing crisis levels and who need immediate attention

Managing reported information by and for students as it is received by SAS

Investigating student cases as necessary in order to develop a plan to resolve their concerns

Prioritizing follow-through responses to students and stakeholders

Writing comprehensive case notes on challenging situation and their resolution

Internal Consultancy

Advises faculty to ensure pressing questions about accommodations are answered promptly, efficiently, and completely.

Consults with faculty, deans, and staff about SWDs’ individual needs and appropriate accommodations, taking into account:

Specific course’s or program’s design

Installation parameters (e.g., practicality and logistics planning) of those student accommodations

Strategic intervention needs should unique student challenges arise

Provides general ADA/504 technical assistance to faculty and staff to promote inclusive practices and accommodated student access for students with disabilities as a whole

Alerts faculty, deans and staff of specific physical or virtual/electronic barrier removal needs for specific SAS students

Learning Support

Supports and collaborates with the Learning Specialist in offering:

Student metacognitive partnering to help students understand their learning and academic decisions in the context of disability by developing:

Scholastic Self-awareness - Assisting students’ awareness of their own academic strengths and challenges in light of their disability, and to use that information to effectively evaluate the effectiveness of their academic choices

Academic Persistence - Assisting students in maximizing the likelihood that they will enter, persevere, and graduate from Marymount

Student Well-being - Assisting students in feeling confident that they have the personal qualities and institutional support necessary to succeed at Marymount

OTHER DUTIES AND ASSIGNMENTS

Implementing approved supplemental activities and programs to assist with learning, social, and internship/practicum challenges that target areas outside of the classroom:

Student Health & Wellness collaboration for students with primarily chronic health impairments

Admissions collaboration for recruiting activities

Diversity, Equity, and Inclusion collaboration for disabilities awareness month

Center for Career Development (Ex: National Disabilities Awareness and Disability Employment Month; Workforce Recruitment Program)

Performs other duties as assigned.

JOB REQUIREMENTS

Education Bachelor’s degree required; Master’s degree preferred

Experience 3 years of related experience that includes: Working with students with a broad range of disabilities, qualifying and providing students with accommodations to aid in their equal engagement of university activities and/or resources, as well as navigating student conflict resolution around college level disabilities-related challenges. ** Clear knowledge of ADA and the Rehabilitation Acts compliance requirements as applied to developing accommodations for students that are reasonable, fair and consistent. **Clear knowledge of the differences between ADA and IDEA.

Licenses or Certifications None.

Financial Responsibility No direct accountability for financial transactions.

Supervision Supervising graduate assistants/student workers.

Special Knowledge Ability to read psychoeducational or neuro-psychological assessments through the lens of the ADA (e.g., determining a disability based upon condition, manner and duration of an impairment). Experience and/or interest in conflict resolution management and processes. Experience and/or understanding of disabilities access requirements as applied to a broad purview of student requests/needs/complaints.

SPECIAL WORKING CONDITIONS

None

Marymount University is an equal opportunity employer. Marymount University does not discriminate on the basis of race, color, national origin, sex, age, disability, religion, sexual orientation, gender identity and expression, marital status, pregnancy, veteran status or any other protected bases under applicable federal and local laws and regulations in any of its programs or its activities, including employment and admission. The university also expressly prohibits any form of sex discrimination and sexual misconduct including sexual harassment, dating and domestic violence, rape, sexual assault, sexual exploitation and stalking in any of its programs or activities, including employment and admission. For more information, please visit:

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