Description: Specialist I, IS Hosting Operations

NextGen Hosting Operations makes it easier to manage change, save money, and focus on more important things. You focus on care and outcomes; we'll proactively manage your IT systems. At less cost. And in a more efficient way that also optimizes technology, usability, and uptime. Plus, it's scalable to adjust quickly to your needs, challenges, and goals.

The Specialist, Level 1"s role is to ensure proper hosting operation so that client can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving client issues. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the system administration and infrastructure support level.

This job entitles you to not only take up process-focused responsibilities but also get into whole range of Hosting Operations responsibilities (infrastructure support, automation, database support etc.,).

Total IT experience between 4-6 years with a degree in Computer Science/Information Technology or equivalent

At least 1 year experience in deploying on/operating in AWS

Worked for at least 1year in AWS infrastructure support role – Resource provisioning, monitoring, analytics and logging (EC2, CloudWatch, CloudTrail, S3, Storage, Route53, VPC etc.,)

At least 1-2 years of hands on experience in Windows Server troubleshooting, Active directory & SQL (basic query, jobs, backup/restore etc.,)

At least 1-2 years of experience in SQL database backup, restore, ODBC, Maintenance and troubleshooting.

At least 1 year of Automation experience - should have automation mindset and reduce toil in everything that we do in any one of the below

Powershell or Python

AWS System Manager/Chef/Puppet/Ansible or any Automation tool etc.,

Terraform/CloudFormation

At least 1 year working knowledge of monitoring tools like SolarWinds, Sumo Logic, Nagios etc.,

Worked for at least 06 months to 1 year in AWS infrastructure support role – Resource provisioning, monitoring, analytics and logging (EC2, CloudWatch, CloudTrail, VPC etc.,)

Should have basic experience on migration or upgrades of Infrastructure OS/applications like Windows, SQL server, IIS etc.,

Knowledge in Disk space/Storage solutions, Task Manager, PerfMon, SysMon

Knowledge in Printing, Drivers, Spooler Etc..

Knowledge of THIN vs FAT client systems and general server OS functionality, Terminal services and Profile types

Basic knowledge of Networking, Firewall management, SMTP and Latency troubleshooting

Excellent communication and reasoning skills, Team Chemistry and Soft Skills

Logical thinker, Good analytical and problem-solving skills

Working knowledge of ticketing tools like Salesforce, ServiceNow etc.,

NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

R-100498

Remote/Remotely/Tele/Telecommute/From home