Customer Service Representative

Description:

About Us

Springs Window Fashions (SWF) is/has been a reliable local employer in the window treatments industry since 1939. Our products are available in nearly every major retailer, in thousands of designer showrooms and showcased in large commercial buildings. Our company is privately owned with products marketed across a broad portfolio of brands including Bali, Graber, Sunsetter and Mecho. We pride ourselves as “The Best Experience Company”, striving to provide the best experience for our consumers, channel partners and associates.

Our Team

At SWF, our friendly & talented CS team consists of dedicated individuals motivated by their passion for service and providing the best experience for our customers/consumers.

Salary

$15.00 - $17.00 an hour with opportunities for continued advancement.

Flexible Work Schedules

Benefits offered -

All associates:

401K & matching

Quarterly bonus/gainsharing opportunities

Career path advancement opportunities

Employee product discounts

Employee Assistance Programs

Holidays off

Full time associates:

Health

Vision

Dental

Life Insurance

Disability Insurance

Health & Flexible Spending Accounts

Paid Time Off

Paid holidays

Tuition Reimbursement

We strive to create a fun and engaging work environment. We do fun things like..

* Monthly pop up events/competitions (various in nature) like…

* Popsicle Parades

* Pizza Parties

The list goes on…

*Vacation Luncheons

*Annual Customer Service Week Celebration in October

Job Summary

* Inbound Calls – no sales calls or cold calling

* Pre-Sales Assistance

* Assist with things like

* Answer questions about products from our catalogs and help screens

* Enter orders - sample swatches, quotes, new orders

* Post-Sales Assistance

* Assist with things like

* Status updates/order tracking

* Troubleshooting using available guides

* Enter orders – parts, repair, remakes

* Issue credits

Requirements:

Education and Experience

* High School Diploma required

Skills/Training

* Good communication skills (written, oral, listening, approachable)

* Ability to build relationships with customers

* Good analytical skills

* Basic computer skills

* Multitasking skills

* Reliability

* Paid comprehensive training provided

* Product

* Systems

* Account

* All CS agents have an ongoing success coach to aide in understanding performance and career path opportunities for continued growth/advancement

Physical Requirements

* Work conditions are normal for an office environment

Permanent