Sales Representative Consultant

Job Description

Job Description: We are seeking a dynamic and enthusiastic individual to join our team as a Customer Service and Sales Representative. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and providing exceptional service. Additionally, you will have the opportunity to drive sales by identifying customer needs and promoting our products or services.

Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner

• Provide product information, pricing, and availability to customers

• Process orders, returns, and exchanges accurately and efficiently

• Troubleshoot and resolve customer issues to ensure satisfaction

• Identify opportunities to upsell or cross-sell products and services to meet sales targets

• Maintain up-to-date knowledge of company products, promotions, and policies

Requirements:

• Previous experience in customer service and/or sales roles preferred

• Excellent communication skills, both verbal and written

• Strong problem-solving abilities and attention to detail

• Ability to multitask and prioritize in a fast-paced environment

• Proficiency with a POS able to use an ipad

• A positive attitude and a passion for providing outstanding customer service