SEASONAL LANTERMAN'S MILL ATTENDANT

Job Description

Position Title: Seasonal Lanterman’s Mill Attendant

First Line Report: Mill Manager

Second Line Report: Education Manager

Employment Status: Part-Time Seasonal

Exempt/Non-Exempt: Non-Exempt

SUMMARY: The Seasonal Lanterman’s Mill Attendant is primarily responsible for assisting with customer service, operations and maintenance of the facility/gift shop and interpreting the Mill to local groups/individuals. The Seasonal Lanterman’s Mill Attendant position reports directly to the Mill Manager and/or the Mill Supervisor. This position is suitable for transitional duty.

PRIMARY RESPONSIBILITIES

General Facility Functions:

Assist with grinding and bagging of grain as needed

Clean and maintain Mill, restrooms and surrounding area as needed

Inspect and maintain boardwalks, parking lots, paths, stairs, grassy areas and flower beds in immediate vicinity of the Mill

Assist in preparation of events and programs as needed

Adhere to and enforce MCMP policies and procedures for MCMP staff, volunteers and visitors

Keep supervisor informed of essential issues and report disturbances to proper authorities

Perform other duties as assigned

Visitor Services:

Lead tours or interpret natural heritage of Lanterman’s Mill and surrounding areas

Operate gift shop: use cash register and credit card machine, collect admission, stock merchandise, answer telephone and complete daily reports

Greet, assist and monitor visitors; answer questions

Independently open/close/staff Mill visitor services when scheduled

Assist in preparation and delivery of programs and special events

EDUCATION/QUALIFICATIONS

Must be at least 18 years old

Graduation from high school or a GED equivalent required

ESSENTIAL KNOWLEDGE, ABILITIES AND SKILLS

Excellent customer service skills, including the ability to communicate clearly and effectively to a wide variety of audiences in both writing and speaking

Ability to work with the public and other staff members in a friendly, professional manner and maintain a courteous demeanor when handling difficult personalities or situations

Proficient with common reception desk/gift shop/office equipment such as computer, cash register, credit card machine, calculator, telephone, answering machine, etc.

Excellent math skills, including the ability to count money, make change accurately and produce financial report sheets

Ability to utilize cleaning, repair and gardening tools

Ability to complete all tasks assigned in an efficient, timely and professional manner

Ability to read, understand and follow MCMP rules, safety rules and SDS sheets

Must be able to work a varied schedule as needed including evenings, weekends and holidays throughout the season

PHYSICAL REQUIREMENTS

Must be physically able to perform all tasks inherent to the position

Able to walk, traverse or otherwise access all areas and trails in the Lanterman’s Mill area, under all types of conditions and weather to perform duties

Able to stand, sit, bend, stoop and walk for lengthy periods of time and walk up/down stairs

Ability to climb stairs and ladders

Ability to lift over 25 pounds

Must be able to work in a dusty environment due to grinding of grain

Ability to use common cleaning products and disinfectants

JOB REQUIREMENT

The duties and responsibilities listed are not set forth for the purpose of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a job title or those to be performed temporarily outside an employee's normal line of work. The MetroParks expressly reserves the right to add to, detract from, modify or eliminate any of the above provisions in its sole discretion.