Shift Manager- Food & Beverage Route Casino Hotel

Job Description

Are you ready to take the helm and lead our dynamic food and beverage team to new heights? Look no further! We're searching for a passionate and driven F&B Shift Manager to join our ranks and play a pivotal role in delivering exceptional dining experiences.

As our F&B Shift Manager, you'll be at the heart of our operation, orchestrating seamless service, inspiring your team, and ensuring every guest leaves with a smile. If you thrive in a fast-paced environment, possess outstanding leadership skills, and have a knack for creating unforgettable moments, we want to hear from you!

Essential Duties & Responsibilities:

Enforce performance standards, policies and procedures in the venue are in accordance with Laguna Development Corporation missions and objectives.

Maximize cost effectiveness within the department by ensuring staff’s compliance with all guest service standards.

Responsible for the job performance of all associates and provides feedback on it to aid the associates in developing and enhancing skills.

Responsible for the evaluating and training of the associates ensuring staff’s compliance with all guest service standards.

Responsible for complying with all food and beverage health and safety regulations; as well as all federal, state, and local applicable laws.

Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.

Responsible for checking in orders and using proper rotation methods (FIFO) when stocking.

Responsible for listening to, evaluating and assuring control of guest grievances.

Communicate with the manager concerning operational deficiencies and areas in need of attention.

Establish priorities for all crew members and provides assistance as needed.

Responsible for maintaining a consistent and regular attendance record.

Participate in the execution of new menu implementations, daily specials and promotions.

Responsible for maintaining all kitchen equipment and the appearance of the venue in accordance to Laguna Development Corporation standards.

Communicates regularly with the Manager about Department issues.

Responsible for maintaining open communication throughout the venue, thru daily pre-shift meetings.

Knowledge of Laguna Development Corporation’s internal controls, policies and procedures.

Assists in maintaining standards of health, safety and sanitation.

Have Fun and ensure all staff members do as well.

Must possess excellent communication, organizational and analytical skills.

Must be able to effectively communicate one-on-one, in small group to moderate-sized gathering of associates and/or executives.

Serves as a leader for employees while fostering teamwork, employee morale, motivation and open communication.

Attend Supervisor Development Leadership Program annually.

Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals.

Must be able to apply commonsense understanding to a variety of situations, in order to collect data, analyze facts, and determine appropriate response.

Must be able to lift up to 50 lbs.

Build relationships and loyalty with guests through sincere and meaningful interactions (e.g., learn guests’ names and preferences; connect with them individually and professionally; smile; make eye contact and verbally greet guests).

Develop a thorough knowledge of services, room locations, amenities, surroundings (i.e. gift shop, restaurants, theater, etc.) providing accurate directions and information for guest inquiries about promotions and special events.

Work under pressure; maintain regular and punctual attendance including working odd or unusual hours, weekends and holidays. Other duties as assigned