NOC Technician I - 1st Shift - Entry Level

Job Description

Roles & Responsibilities

The Tier 1 NOC Technician performs the following roles and responsibilities: Entry Level - Will Train.

Several openings at: 1st Shift Tuesday - Sat 7AM to 3:30 PM (set schedules)

Network Monitoring and Surveillance

Monitor elements, devices and other components within a designated span of control (WAN, SD-WAN, Transport) to identify events, incidents or problems with services, networks or elements

Log identified incidents / problems in the ticket system

Initiates the incident management processInitial support for Incidents and Service Requests

Provided first-level support by handling incidents or Service Requests using the Incident Reporting and Request Fulfilment processes

Collects, obtains and logs information necessary to diagnose the incident

Performs initial diagnosis

Resolves routine incidentsIncident Management / Restoration Management

Direct, coordinate and oversee the actions of the resources restoring a service

Drive service restoration to meet defined Incident Management policies and service level commitments

Drive the efficiency and effectiveness of the Incident Management process

Produce management information

Manage the work of incident support staff (first- and second-tier)

Monitor the effectiveness of Incident Management and making recommendations for improvement

Develop and maintaining the Incident Management systems

Manage Major Incidents (Severity 1 and Severity 2)

Develop and maintaining the Incident Management process and procedures

Note: The Incident Management role is given the authority to manage incidents effectively through first, second, and third tier support.

Major Incident Team Member

The Major Incident Team Member role is to provide subject matter expertise to facilitate resolution of the Incident within the Incident Management process.Communications Specialist

Establish and manage bridge calls for incidents and outages

Provide notifications for incidents and outages

Provide a point of contact for to the incident response team

Provide translation of incident communications from technical details into non-technical summarizations.

Minimum Qualifications

US Citizen with background check

High School Diploma or GED

Some understanding of LAN, WAN, SD-WAN and Network Transport technologies including VPN, and DMVPN.- we will train on the specifics

Basic understanding of runbooks and troubleshooting network issues.(we will train on this)

Excellent oral and written communication skills.Organized, self-starter that has superior customer service skills and pays close attention to detail.

The Benefits of working with Acuative

Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.

Comprehensive benefits plan including:

Health care that provides in and out-of-network coverage, no selection of Primary Care Physician or referrals are required.

Dental coverage has preventative services covered at 100%.

Vision Plan provides 1 exam per year and a generous allowance to use towards glasses or contacts.

Flexible spending, Dependent Care and Healthcare savings accounts with company contribution.

Long-Term Disability – Provides financial protection for you after 180 consecutive days of disability

Basic Term Life & AD&D Insurance provided by Acuative

Paid Time Off - Acuative believes that employees should have opportunities to enjoy time away from work to balance their lives. This PTO plan is inclusive containing provisions for vacation, personal and sick leave.

Career Development opportunities - Acuative recognizes the benefit of developmental experiences and encourages employees to talk with their supervisors about their career plans. Supervisors are encouraged to support employees' efforts to gain experience and advance within the organization.

401(K) Plan with company match opportunity

Employee referral program - Referring employee is eligible for the award in the amount of $250.

Life Assistance Program - Acuative offers a voluntary and professional service that provides information, counseling, and referral services to all full-time and part-time employees and their dependents that may be experiencing personal stress in their lives.