Customer Service Representative

Job Description

Joe Plante - State Farm Agency, located in Southington, CT is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Insurance experience is not required as we will train the right person, but you must be willing to obtain a Property and Casualty insurance license. Part-time and full-time positions are available.

Responsibilities include but not limited to:

Answer phones and greet clients.

Establish customer relationships and follow up with customers, as needed.

Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.

Use a customer-focused, needs-based review process to educate customers about insurance options.

As an Agent Team Member, you will receive...

Hourly pay

Plus commissions (for sales)

Full-time also receives: Paid time off and Supplemental health benefits

Retirement plan

Valuable experience

Growth potential/Opportunity for advancement within my office

Requirements

Customer Service experience

Excellent communication skills - written, verbal and listening

Self-motivated

Detail oriented

Proactive in problem solving

Ability to work in a team environment

Ability to assess customer needs and conduct effective interviews

Ability to effectively relate to a customer

Property Casualty license (must be able to obtain)

Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.