Epic Application Coordinator, Digital Ambulatory

About Us

At Mass General Brigham Digital, we pride ourselves on our ability to create maximum strategic, clinical, and operational value from established and emergent technologies for our patients, care teams, researchers, and employees. Digital health will not only enhance the equity and efficiency of healthcare delivery, but it will also help make medicine more personalized and precise.

We recognize that increasing value and continually improving quality while maintaining an inclusive focus are essential to organizational excellence, and we invite you to join us on this journey. The work we do in Digital is a strategic imperative, and there is a strong and growing understanding of how together we will transform Mass General Brigham in innovative and impactful ways.

The Opportunity

The Application Coordinator reports directly to an Applications Manager within the Ambulatory Application team; s/he is part of a team dedicated to configuring, building, testing and supporting the assigned application database. Applications include:

• EpicCare Ambulatory

• Haiku/Canto

• Additional Ambulatory Specialty applications

Principal Duties and Responsibilities

· Act as part of a team of software application and workflow experts to provide design & build expertise to analyze organization's current business practices and translate them into configurations and workflows, for successful product implementation

· Participates in discussions to inform decisions using application knowledge and analysis in a timely fashion

· Documents business requirements and translates those requirements into functional specifications and/or system build/configuration for the software application

· Develops and executes test plans and performs other software quality assurance tasks

· Provides ongoing support of the software applications by identifying and resolving issues, and escalating as needed for timely resolution

· Provides high quality, customer-focused services

· Runs reports and performs other tasks associated with the ongoing operation of the software environment

· Participates in regular team meetings to discuss team activities, issues and updates.

· Participates as needed with review of the training curriculum and end user documentation for the applications user community

· Uses the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

· Other duties as assigned

Qualifications

• Bachelor’s Degree required

• 3-5 years of healthcare information technology experience

• A combination of education and experience may be substituted for requirements

• Must obtain Certification as outlined by program requirements

Skills, Abilities and Competencies

• Experience in the development, support or operation of software applications, preferably in a healthcare setting

• Ability to document workflows and business processes

• Strong interpersonal skills to effectively communicate with both technical and non-technical staff

• Strong analytic and problem-solving skills

• Ability to learn quickly

• Knowledge of Microsoft Office 365 and other popular office productivity solutions

• General understanding of outpatient clinical workflows

• Ability to apply workflows to the design of information systems

• No direct reports; may indirectly provide leadership and guidance to less seasoned and new staff

• Demonstrates fiscal responsibility by effectively using Mass General Brigham resources

Schedule: Full-time

Shift: Day Job