Hard Services Supervisor

Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.

Our FM business delivers Facilities Management to homes, public and private sector bodies including Registered Providers, schools, universities and blue light statutory authorities. We pride ourselves on placing people at the centre of what we do, while maintaining our values of high quality and excellent customer care.

The Role - Hard Services Supervisor

Pinnacle Group are looking to recruit an enthusiastic Hard Services Supervisor to supervise the FM Team at the University of Staffordshire (SUSV), ensuring the successful management of Technical Services within SUSV. To be carried out in conjunction with budgetary requirements and timescales within a professional, busy and vibrant atmosphere. The suitable candidate will have experience in a mechanical and/or electrical background.

The overall team vision is to provide a high-quality FM service in partnership with the clients and stakeholders alike, leading in instilling Pinnacles view of ‘FM as a Customer Service’

Duties/Key Responsibilities

Ensure service delivery exceeds customer expectations and delivers excellence, working closely with the Client to maximise the asset and contract potential.

Maximise profits / income whilst achieving the required quality standards with minimal penalty deductions.

Manage associated subcontract matters to minimise the risk, ensuring budget targets are not exceeded

Ensure the project is managed in accordance with H&S best practice

Provide overall leadership to the Maintenance team to provide a customer focused, cost effective, and efficient FM service, including line management responsibility for the Maintenance Team Supervisor and Maintenance Services delivery staff

Work in collaboration with the SPV and University to develop and implement FM initiatives

Ensure a robust asset management system is in place backed up by effective use of Concept or another relevant CAFM system

Ensure full compliance with legislation, relevant contract requirements, maintenance standards and associated policies & procedures and accredited quality standards

Ensure appropriate contracts are in place with any suppliers or subcontractors employed on the projects by Pinnacle Group

Work closely with compliance / administration team and feed in to relevant processes and systems as required to ensure effective use of internal workforces

Demonstrate the Company’s core values of respect, involve, trust, challenge and deliver excellence.

Form part of on-call rota with availability 24/7 to attend site if required as necessary.

Produce and manage report as required by the Contract Managers in a timely manner for the monthly reports, or as required.

Manage the defects processes from identification through to resolution.

Leading on Technical Audits, including managing the closing out of remedial actions as required

Skills

Facilities Management experience within a challenging environment is essential, preferably within the Public Sector/University Sector.

Recognised relevant qualification in FM / Engineering / Construction.

Technical/M&E practical background or experience

Strong Hard Services experience in a similar environment

Management of FM direct/outsourced service delivery

Effective Communicator and Team Leader

Proactive ‘can do’ management style

Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.

We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.