Transport Support Advisor

CMA CGM Inland Services About Us

CCIS (CMA CGM Inland Services) is a subsidiary of the CMA CGM Group, dedicated to the development of land transport solutions.

It offers complete and integrated logistics solutions with high added value, adapted to the specific needs of its customers throughout their supply chain: storage, picking, kitting, processing of packaged goods, post-manufacturing and loading and unloading.

MAIN PURPOSE

To provide support to the Planning Team, Customer Service Teams & Transport Management.

MAIN RESPONSIBILITIES

• Main point of contact for all vendors & Customer Service Teams with their correspondence to CCIS Landside via email & phone.

• Liaise with the Import and Export departments regarding delivery/loading issues. Resolve Transport issues where possible including by phone and email.

• Ensure container numbers are input into relative systems (Tops and Destin8) if required.

• Investigate containers not restituted by hauliers or showing as still out to customers. Resolve any issues resulting in containers not being returned to the correct quay.

• Advise Late Runners in a timely & prompt manner to the relevant Customer Service Department.

• Assist in requesting and sending Proof of Delivery/CMR notes for all loads when required and in sending paperwork required to go with deliveries.

• Confirm jobs prior to haulier statements being produced and update the system if required

• Provide holiday cover within the team.

KEY COMPETENCIES & QUALIFICATIONS

SKILLS & EXPERIENCE

Previous experience in a transport role preferred

Ability to work on own initiative and provide reports and statistics (mainly Excel-based), consistently accurate and in a timely manner

Previous customer service experience is desirable

Self-driven and motivated in a repetitive task environment

Excellent communication skills in responding to and resolving customer/haulier queries by phone and in writing

Attention to detail

Ability to organise and prioritise workload

Experience in improving working procedures and streamlining reporting functions is desirable

Team player

Results based

Innovative and looks for new ways to improve processes

PRACTICAL & TECHNICAL KNOWLEDGE

Good understanding of in-house computer systems (Tops, Destin8 & CNS)

Excellent knowledge and skills with Microsoft Office, with a focus on Word and Excel

Excellent ability to produce Excel reports and collate data

Good UK geographical knowledge is desirable

Awareness of UK road haulage

Good understanding of port systems and haulage companies is desirable

Basic shipping knowledge is desirable

QUALIFICATIONS

• Minimum GCSE level or equivalent with minimum Grade C or equivalent in Mathematics and English

KPIS/MEASURES/LIMITS OF AUTHORITY FOR ROLE

Resolution of any issues impacting suppliers or internal customers

Provision of statistics in a timely manner

Haulage covered in advance when required

Update of group system with all relevant and required information, within timescales

Minimal input errors

Not only do we offer a competitive salary, we also offer a generous benefits package including:

25 days annual leave (plus public holidays) increasing with length of service plus additional day over Christmas period and the opportunity to buy/sell annual leave

Discretionary annual bonus

Enhanced pension scheme up to 15% total contribution

Life assurance x4

Commitment to promoting awareness and understanding of Mental Health through our Mental Health and Wellbeing Charter

Private healthcare (BUPA) + Healthcare Cash plan, including an Employee Assistance Programme

Local and global development opportunities across 160 countries within the CMA CGM Group, including opportunities at our iconic Head Office tower in Marseille

Hybrid Working

Cycle to work scheme/ Season ticket loans

Enhanced policies including Maternity & Paternity

Employee recognition awards

Considerable scope for personal and professional growth through the CMA CGM Academy

CMA CGM Group is proud to define itself as a family business built on strong human values.

Excellence

Exemplarity

Imagination

Boldness

CMA CGM respects, supports and values diversity in all forms. We seek to avoid discrimination and are committed to equal opportunities for all our employees.

Our long-held inclusive policy improves performance, creates growth opportunities for all, aligns with our customer's values and enhances employee engagement.

Join us and discover a world of opportunities!

Please note that when you click “Apply”, you will be transferred to the career portal. Please make a note of the Job Requisition ID number so you can locate the vacancy and progress your application. You will also be required to log in or register on the career portal to progress your application.

Come along on CMA CGM's adventure!