Senior Executive - Business Services (US Shift)

Req ID 68479 GBS Chennai, India

Your Tasks:

Account and Contact merging in Salesforce

AM Customer master data corrections and maintenance

Customer and User administration for online services; Warranty Claim creations

Supporting Sales desk operations like Quotation booking, Order booking, Credit and Debit note creations

Labour Rate maintenance in Salesforce for USA customers; Create and analyze defined reports

Your Profile:

Any graduate with Min. 3-5 years of Professional experience in Customer Service and Technical Service. Call Center experience is preferred

Very good knowledge of Excel is must & experience with Analytics platforms like Power BI

Knowledge experience in SAP

Experience in handling tickets and application support

Very good English language skills

Need to understand requests from various team and respond it the appropriate solution

Willing to work in fixed night shift

Be part of our ZF team as Senior Executive - Business Services (US Shift) and apply now!

Contact

Karthick Subramaniam