Night Manager - EMEA

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

What will I be doing?

As Night Manager, you will oversee the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Oversee the entire Front Office operation to maintain high standards

Serve as a point of contact for regular and VIP Guests

Complete Night Audit duties

Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy

Represent the Hotel Manager and other senior managers in their absence, taking full responsibility of the hotel

Manage, record and promptly resolve issues or emergencies that arise

Demonstrate current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area

Act in accordance with all security and emergency procedures and manage the instigation of these, as required

Compile adequate handover to Early staff / Duty Manager

Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts

Act in accordance with policies and procedures when working with front of house equipment and property management systems

Conduct annual and mid-year Appraisals with Team Members

Conduct Health and Safety Checks and Night Walks, and maintain a good status awareness of all hotel areas

Assist other departments, as necessary

What are we looking for?

Night Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Previous supervisory experience in Front Office within the hotel/leisure/retail

High level of IT proficiency

Excellent leadership, interpersonal and communication skills

Accountable and resilient

Commitment to delivering a high level of customer service

Ability to work under pressure

Excellent grooming standards

Flexibility to respond to a variety of work situations

Ability to work on your own and as part of a team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

Previous experience in the hotel industry

Previous experience with Front Office Management Systems

Previous experience with cash handling

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule: Full-time