Entry Level Customer Service Assistant

Job Description

Description

About the Role:

An Entry Level Customer Service Assistant at Brand Avenue plays a pivotal role in delivering exceptional customer service to our clients. This position is an entry point into our company and provides an opportunity to learn and grow within a dynamic team environment.

Key Responsibilities

Responsibilities:

Serve as the first point of contact for customers, providing assistance and support via phone, email, or in person.

Respond promptly to customer inquiries and resolve issues effectively and efficiently.

Process orders, returns, and exchanges accurately and in a timely manner.

Maintain accurate records of customer interactions and transactions.

Collaborate with internal teams to address customer needs and concerns.

Provide product information and recommendations to customers.

Assist in maintaining a clean and organized work environment.

Skills, Knowledge and Expertise

Qualifications:

High school diploma or equivalent.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Ability to multitask and prioritize tasks effectively.

Proficiency in Microsoft Office suite.

Previous customer service experience is a plus but not required.

Willingness to learn and grow within the company.

Benefits

Benefits:

Competitive monthly salary with potential for growth.

Opportunities for career advancement within the company.

Training and development programs to enhance skills and knowledge.

Supportive work environment that values teamwork and collaboration.

Health insurance and other benefits package available.