Desktop Support Staff

Job Description

Desktop Support Staff

Summary: Desktop Support Staff play a crucial role in providing frontline support to end-users within Miami-Dade County, ensuring that their desktop computers and software function efficiently and that technical issues are promptly resolved.

Responsibilities:

Provide technical support to end-users, addressing hardware and software issues.

Install, configure, and troubleshoot desktop computers, peripherals, and software applications.

Respond to helpdesk requests and resolve technical issues in a timely manner.

Assist in the maintenance of IT inventory and documentation.

Collaborate with IT teams to escalate and resolve complex technical problems.

Qualifications:

High school diploma or equivalent (associate's degree or certifications are a plus).

Previous experience in desktop support or a related field is preferred.

Proficiency in operating systems (Windows, macOS) and common office software.

Strong problem-solving and customer service skills.

Effective communication and interpersonal abilities.