Service Operations Manager

Job Description

If you enjoy a variety of challenges, a healthy and productive work environment, and making an impact, then come join our team!

Who We Are:

Design, Build, Install High Purity Water Systems across a variety of industries

Service and Customer Focused

Team Oriented

Experts in the Industry

Strong Culture

What We Offer:

Work atmosphere that encourages teamwork, integrity, and excellence

Training, tools, and support for employees' development

Trajectory of personal and professional growth

Market-competitive and experienced-based compensation

Generous benefit package

Who You Are:

Function well in an organized, team environment

Enjoy a productive and engaged work environment

Are highly organized and analytical

Find value in serving with excellence

Excel at team support and coordination

Have excellent customer service skills

Consider yourself a problem solver

Enjoy refining process efficiencies

Can serve field teams with back-office support, tools support and training, and logistical support

Are collaborative and an effective communicator

Experience:

Minimum of 5 years management experience

Excellent Computer (Microsoft Office) Skills

Comfortable collaborating with field technicians in the office, shop, or field environment

Previous experience with ERP systems is a plus, ex. Microsoft Dynamics

Knowledge of or experience in coordinating or managing multiple business processes such as customer service, billing, quoting, inventory management, team scheduling.

Experience in coordinating service activities across multiple clients

Job Responsibilities:

Set up and maintain customer contracts, jobs, and services

Prepare and issue quotes and account renewals; follow-up through issuance of purchase orders

Track and generate reports of business segment profitability including cost analysis of services and contract renewals

Maintain customer service schedules, create work orders, and prepare work orders for invoicing

Learn and utilize Microsoft Dynamics and other software products (Microsoft suite) to enter and report activity

Handle customer calls and coordinate service schedule with service technicians Manage the coordination of work, inventory, and projects between technicians and the corporate office

Maintain and encourage accurate documentation for billable parts and time

Manage Service Technicians work orders completion, parts used, scheduling, shop time and over time

Plans, directs, and manages the services of the Maryland Branch

Facilitate the creation of standard operating procedures, documentation, and execution at our customer sites and the PFI Maryland facility

Benefits:

401(k)

401(k) matching after 1 year of service

Medical insurance

Dental insurance

Vision insurance

Health savings account

Life insurance

Paid time off

Referral bonus program

Tuition reimbursement

Schedule:

Day shift

Monday to Friday

Ability to Relocate:

Clarksburg, MD 20871: Relocate before starting work (Required)

Work Location: In person

Please visit learn more about Pureflow: who we are and what we do.

Pureflow is an equal-opportunity employer, including disability and veterans. Post-offer, pre-employment background checks and drug tests are required for all positions.

Keywords: Customer Service, Management Skills, MS Office, Technical, Compliance, Innovation, Collaboration, Quality Systems, Operational Systems