Sr. Functional Architect -SAP CX Sales and Service Core Extensibility

About Cognizant's SAP Practice

Cognizant's SAP practice is part of our Enterprise Platform Services (EPS) unit with a presence across the World and recognized as a Global Strategic Service Provider (GSSP) of SAP services. Our strong client base includes 13% of Fortune 500 companies. In Cognizant's SAP practice, we help enterprises improve business value in the digital economy. As part of this practice, you will drive digital acceleration, to prepare our clients for the approaching autonomous business by unlocking the value of digital with industry-specific outcomes. Our extended service portfolio and business solutions help our clients gain driven leadership, discover new revenue streams and achieve business agility—all with the operational mandates of cost and efficiency.

Role overview

We are currently seeking a highly skilled SAP CX Sales and Service Core Extensibility who will be catering to clients in North America and supporting proactive and reactive business opportunities such as managed services and transformation. The individual will be closely working with our onsite sales/delivery teams, and participate in solution discussions, and workshops.

What you’ll do

Drive the key activities of SAP Service cloud implementations; integrating to backend ISU (S/4HANA) system

Present key workshops as defined by the methodology to help capture business requirements and translating requirements to design specifications of the customer solution

Scope, design and configure the system to meet business requirements

Build functional specifications and work with technical consultants on application customization

Work with integration SME on connection between SAP Sales & Service Cloud and back-end S/4HANA environment

What you bring to the role

Solid 14 to 17 years of experience, specializing in SAP CX Sales and Service Core Extensibility and Integration.

ISU Utilities experience is desirable. This role demands a strategic problem solver who can connect technology solutions with business needs in the Retail,

Customer Services, and Utilities domains to drive significant impact

What we offer

The chance to work with impact. Here, you’re empowered to bring your biggest thinking to help our company and clients improve everyday life.

Ownership over your career. Stay at the top of your game through our award-winning learning and development ecosystem. And when your ambitions change, or we offer new opportunities, we help you pivot by providing reskilling, on-the-job learning and guidance to find new roles that might be a better fit.

The opportunity to thrive on a high caliber team with heart. We celebrate each other’s experiences and perspectives and promote a sense of belonging through our affinity groups and diversity and inclusion initiatives.

A comprehensive total rewards package, including a competitive salary and pension plan with matching contributions.

Flexible health and financial benefits to support you and your eligible dependents—from day one.

True work-life balance. Be at your best through paid time off, flexible work arrangements, volunteering opportunities, social events, and so much more.

Working arrangements

We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in Ontario and/or Nova Scotia. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs

Note: The working arrangements for this role are accurate as of the date of posting. This may change based on the project you’re engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.

Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at .

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Comm CPQ CommissionsConnection PL2 Desired

2 Mktg Cloud M/W SAP CPI PI PL2 Desired

3 ECC SD MM FICO PL2 Desired

4 ServicesAndFSMConnections PL2 Desired

5 Testing & Documentation PL4 Desired

6 Scoping FineTuning Configs PL4 Desired

7 SAPCXServiceCoreExtensibility PL4 Required

8 SAPCXSalesCoreExtensibility PL4 Required

9 Integration PL4 Required

Domain Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.

1 Retail & Customer Services NA Required

* Proficiency Legends

Proficiency Level Generic Reference

PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.

PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.

PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.

PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

Schedule: Full-time

Shift: Day Job

Travel: No