Data Centre Facilities & Service Management

Responsibilities

• Ensures operational services are delivered in accordance to project requirements.

• Monitor and report to client on the SLA/KPI of the in-scope DCFM service.

• Ensure respective operational service levels are met.

• Provide monthly summary and/or progress report on systems health, statuses, risk status and status of Change Request / Service Request and System Problem.

• Liaise and work directly with client (stakeholders, Ops Managers and/or Contractors) for purpose of project delivery and maintenance support.

• Monitor and update client on operation concern and/or compliance matters and propose resolution.

• Review all incidents that do not meet SLA or OLA. Ensure incidents are handled as defined in the Incident Management Process.

• Plan, co-ordinate, manage and control the changes to infrastructure so that it adheres to the Change Management Processes.

• Conduct and/or participate in management update meetings - CCC, Operations, Service Review, Audit and Management Meeting.

• Review reports from DCFM Operations & Support (O&S) project team.

• Provide support to O&S Project teams during Audit, DR/BCP, Backup & Recovery exercise.

• Propose continuous improvement initiatives with recommendations to strengthen IT governance & compliance, increase efficiency on work quality and processes.

• Prepare Management plan and submit compilation to the Client annually.

DCFM Specific Experience

• Proactive monitoring on the Environmental Equipment in the Data Centres to ensure they are operating within acceptable level and to escalate promptly to the relevant authority or third-party vendors to rectify any defects alerted

• On-site Management of works conducted within the Data Centres such as site preparation, site survey, network cabling, electrical wiring, air-conditioning, building power supply (including power generator) tests, on-site/off-site standby activities etc

• DC physical access control security process compliance with zero security incident

• Rack and Stack Tasks under Data Centre Infrastructure Management

• Have good working knowledge for best practices in fire/workspace safety, management, control, and operating a Data Centre hosting services

Qualifications and Capabilities

• BSc degree in Computer Science or similar relevant field

• Be ITIL Foundation certified

• Familiar with ISO 9001, ISO 14644-1 and ISO 27001

• Have eight (8) years of working experience in Data Centre Facility Management

• Have at least five (5) years of experience in leading a team in a similar capacity

• In depth knowledge of fire/workspace safety guideline and policies

• In depth knowledge of best practices around management, control, and operating a Data Centre

• Outstanding organizational and time management skills

• Excellent communication and leadership skills

• Analytical thinker and problem solver

• Attention to details

• Have good interpersonal, presentation, written and communication skills

• Maintain effective communication channels with stakeholders

• Manage issues & risks and ensure timely escalation

• Ability to manage concurrent tasks