Desktop Support Consultant LU

This job is 100% on site in at our Madison location of 201 W. Washington Ave., Madison, WI 53703.

Our direct client has an opening for a Desktop Support consultant 91274.

This position is for 12 months with option of extension, and located in Madison, WI 53703.

WE CAN WORK CORP TO CORP OR W2. .

If you are interested, please submit the following:

YOUR CURRENT RESUME

YOUR HOURLY RATE

Preparation and Installation of PCs.

Technical Assistance and User Support.

Good Organizational Skills and Attention to Detail.

Understanding of SCCM for imaging, software deployment, and remote assistance.

Interview Process:

Phone and web based interviews will be acceptable. However, an in person interview may be required. Interviews will be set up shortly after the posting close date.

Duration: 6/30/2021, with the potential to extend for additional terms to 6/30/2023.

Local candidates or willing to relocate at the candidate's expense. Selected candidate will be required to work FULL TIME at our Madison, WI location (201 W. Washington Ave., Madison, WI 53703).

Full job description attached

Additional details:

Due to the nature of the position, this position will be assigned state issued hardware and will be assigned a work space at our location.

Knowledge Services Position Title: Desktop Support III

Top 3-4 desired skills required for the position:

Preparation and Installation of PCs

Technical Assistance and User Support

Good Organizational Skills and Attention to Detail

Understanding of SCCM for imaging, software deployment, and remote assistance

Detailed Job Description:

This position will be responsible for imaging, configuring, and deploying remote work equipment for agency employees in support of a new hybrid workplace initiative. Additionally, it will be responsible for providing 2nd level technical assistance for software and hardware related to the initiative. This position requires extensive knowledge and experience with desktop technology including, but not limited to, Windows desktop operating systems, desktop applications, Apple iPads, and Apple iPhones. This position receives escalated level support issues from an internal Service Desk. The incumbent shall have 3 or more years of experience in a Desktop Support position and be familiar with a variety of concepts, practices and procedures relating to Desktop Support. This Desktop Support position relies on extensive experience and judgment to plan and accomplish goals. This Desktop Support position is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on day-to-day end user issues. A wide degree of self-direction, prioritization and latitude are expected. On call/stand-by hours may be required with this position.

Qualification Experience

Microsoft Windows 10 Support 3 years.

Microsoft Office product support 5 years.

Active Directory Tools 3 years.

Troubleshooting computer hardware and peripherals 5 years.

Knowledge of VMware or Citrix virtual desktop 1 year.

Technical Assistance and User Support 5 years.

Excellent oral and written communication skills and advanced customer support skills 3 years.

Experience in technical writing and documentation 3 years.

PLEASE READ CAREFULLY!

Must be able to lift 50lbs. as needed.

Must have a valid WI Drivers License.

An in-person interview may be required before a final hire is made. The hiring manager has discretion to allow phone or virtual interviews at any point during the process.

The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.

The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.

This position is budgeted for 1960 hours annually. Hours will be pro-rated based on the start date. This position will also require some limited on call hours.

Please submit ONLY local candidates.

Candidates selected to participate in the interview process should provide three (3) business references to an interview.

DCF does not sponsor work visas, either at the time of hire or at any later date.

Suppliers must disclose any/all levels of sub-contracting and their respective supplier name(s).

The position will be IN PERSON at our Madison location of 201 W. Washington Ave., Madison, WI 53703.

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Full-Time