Customer Service Representative

ChampionX Dubai has an immediate requirement for a Customer Service Representative role in our Chemical Technologies group. Customer Service Representative is a vital partner in delivering satisfaction to ChampionX customers in a sustainable and profitable manner.

What’s in it For You:

The ability to make an impact and shape your career with a company that is passionate about growth

The support of an organization that believes it is vital to include and engage diverse people, perspectives, and ideas to achieve our best.

Thrive in a company that values sustainability, drives a safety-focused culture and has been recognized as one of the most ethical companies in the world.

Access to Employee Resource Groups (ERG’s). These grassroots, employee-led groups are open to anyone in the organization and allow employees to come together to explore common interests and foster a diverse and inclusive workplace within the organization.

Access to multiple knowledge sharing platforms to enhance collaboration and engagement.

What You Will Do:

Follow safety policies to provide a safe workplace for all employees and supports the guiding principles of Goal Zero to continually improve the plant’s safety, health and environmental performance, security, and efforts to respond to public concerns relating to design, development, manufacture, storage, marketing, distribution, use and ultimate safe disposal of chemical products. Drive culture of safety; Report safety observations / incidents

Supports and is committed to the Quality Improvement Process. Plans strategies to ensure error-free work by “doing it right the first time” and conveys this attitude in the daily performance of various duties, in our drive continuous improvement.

Enter Customer Orders and provide confirmation to the customer and sales team.

Ensure that product price is aligned with the ChampionX pricelist.

Coordinate with the credit team for clearing credit/delivery hold

Provide Shipping Updates to Sales and Customer

Coordination with the planners to ensure that requested delivery dates are met.

Reviewing Letter of Credit to confirm that all criteria are aligned with ChampionX procedures.

Improve service level by ensuring on time delivery to internal and external customers.

Daily monitoring of open purchase order and open sales orders

Review the pending order status with internal and external suppliers.

Ensure we meet the required Customer Service KPI (Key Performance Indicator)

Prepare Shipping Documents

Manage the supplier invoices in case of drop shipments.

On time invoicing and communication to customer.

Ensure all filing is done and maintain records for audit.

Follow company policy and process and compliance requirements.

Learn and understand all VAT requirements from Customer Service Supervisor.

Other duties include, KPI reporting for the function using various BI tools.

Preparing routine function update presentations.

Any other duties commensurate with the grade and level of responsibility of this post, for which the post holder has the necessary experience and/or training.

Minimum Qualifications & Experience:

Bachelor’s Degree

5 years’ experience in similar role

Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook)

Well versed with ERP systems, preferably SAP.

Excellent verbal and written communication skills

Ability to support flexible working hours

Demonstrated quality of being a team player

Preferred Qualifications:

2 years of experience in Business to Business (B2B) order management.

Experience of working in oil and gas/chemical industry is preferred.

Ability to interact professionally with others and work independently in a fast-paced environment.

Strong problem solving and interpersonal skills.

Highly dependable team player and self-motivated.

Right aptitude to learn and organise workload as per priority.

Ability to prioritize workload and complete responsibilities efficiently.

About ChampionX:

We Are ChampionX. We bring over a century of expertise and 6,600 global team members who deliver forward-thinking innovations, unmatched global supply chain capability, and market-shaping solutions in reservoir, drilling, production, midstream, and water applications. Our world-class safety culture fuels our purpose to improve lives through our commitment to deliver globally sustainable operations.

Our Commitment to Diversity and Inclusion

At ChampionX, we believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.

In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

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