Area Operations Staff

About The Role Area Operations Staff accountable and responsible to support Area Operations Supervisor for all spectrum operation drivers at area level, including but not limited to driver engagement activity, driver acquisition, and consistently helping to solve driver problems on the field.

Handle conflict, regulation compliance and maintain stakeholders in the area.

What Will You Do

Handle all the driver community, marketing, and driver care responsibilities on satellite level

Handle channel walk in center on each area

Manage driver’s problems

Manage service time, driver and customer satisfaction

Coordinate with Area Operations Supervisor for day-to-day escalated issues around driver service and customer service.

What You Will Need

Fresh graduate or having min. 1 years experience in related area

Bachelor degree from reputable university

Able to handle walk in channel

Experiences in face to face service

Experiences working with excel and do data visualization

Willing to improve driver satisfaction

Direct Contract

About The Team As a Area Operations Staff, he/she will support the Area Operations Supervisor on a day to day basis. He/she will work very intensively and collaborate with other Area Operation Staff in respective area. He/she also will work closely with the drivers in the field and will be the first contact for drivers to escalate any issues.