Insurance Customer Service Representative

Job Description

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have.

Insurance industry or office experience and knowledge is not required but would be a greater benefit relating to customers in the beginning for this position.

Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Retirement Plan

Responsibilities

Process customer policy change requests.

Handle all incoming claim calls from customers.

Complete Evidence of Insurance requests.

Take premium payments from customers.

Maintain knowledge of new products.

Provide exceptional customer service.

Foster strong relationships with our customers to maintain a high level of client retention and product loyalty.

Requirements

Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.

Possess an upbeat, positive and enthusiastic attitude.

Be a great self-starter with a sense of urgency.

Proficiency to multi-task, follow-thru and follow-up.

Excellent Communication/interpersonal skills.

Great Customer Service Skills.

Works well with other employees and is a team player with a positive attitude.

Property & Casualty insurance license is required.