CSR / Dispatcher

Job Description

We are expanding and looking to add another member to the Team!

This top-performing individual will be based out of our Harrisonburg location, handling all aspects of lead qualification, confirming appointments, and closing out jobs as appropriate.

This position will also require handling incoming and outgoing calls for sales and service.

As a CSR/Dispatcher, you are a key member of the team and represent Aire Serv on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values by showing respect and courtesy to all customers and employees.

You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and can effectively manage various situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls professionally and courteously.

Scheduling appointments.

Assigning daily work/calls to other team members.

Perform marketing and sales functions to sell additional work and earn business.

Complete work orders, return customer calls and respond to customer complaints.

Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.

Perform other duties as needed which may include cross-training in related positions.

Job Requirements:

Minimum TWO YEARS admin experience in HVAC and/or Plumbing.

Must be able to work in an on-call rotation for weeknights and weekends during peak time.

Must be able to work in a fast pace and ever-changing environment.

Knowledge of Service Titan is a plus.

Strong written and verbal communication skills.

Detail-oriented with strong data entry skills.

Positive Attitude.

Team player who can work independently.

Strong computer knowledge, including Microsoft Office.

Typing skills a plus.

Benefits:

Health Insurance Company pays 100% of employees after 30 days.

Eye and Dental Insurance Paid for by the company.

AFLAC Supplemental insurance at employee expense / not required.

401K / Company Match 3%.

Paid Holidays 5 per year after 90 days.

Up to 4 Weeks Paid Vacation, after 90 days and based on tenure and an accrual rate per pay period.

Short-Term and Long-Term Disability Paid for by the company.

50K Life Insurance Policy Company provide and paid for.