Emergency Communications Technician I

Job Description

Emergency Communications Technician I

Open until filled

The City of Falls Church is seeking a qualified applicant for the position of Emergency Communications Technician. The primary duties of this position are to act as a police dispatcher and call-taker for both emergency and non-emergency lines. Our dispatchers are responsible for communicating information between officers and citizens using radios, telephones, and various computer programs and equipment. Applicants must exhibit strong customer service skills, be able to work efficiently on computer-based applications, have good organizational skills, and have the ability to work in a stressful environment while maintaining good judgment following policy and procedures. The applicant will have the ability to use their problem-solving skills to generate a favorable outcome to many of the challenges that arise while performing the duties of this position. The applicant must also be willing to work a variety of shifts, to include nights, weekends, holidays, and overtime.

The City of Falls Church Police Department is comprised of approximately 34 sworn law enforcement officers, 6 civilian Emergency Communication Technicians, 5 civilian administrative employees, and numerous volunteer and part-time employees. As a smaller department, its greatest strength is in the close-working cooperation of its multiple divisions, which include Uniform Patrol, Criminal Investigations, Emergency Communications, Animal Control, Parking Enforcement, and Records. The City of Falls Church is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, gender, sexual orientation, age, or disability.

Minimum Requirements:

Graduation from high school or GED Certificate

General knowledge of the geography of the city and the region

Demonstrate ability to learn and retain knowledge of telecommunications procedures and techniques and to deal with the public under stressful conditions

Certification as a communications officer within one year of employment

Certification as a VCIN operator within 6 months of employment

An equivalent combination of training and experience may be considered.

Salary and Benefits:

Annual entry-level salary is $55,000. Comprehensive benefits package including pension plan, deferred compensation plan, health insurance, dental insurance, flexible spending account, college savings plan, life & long-term disability insurance, paid holidays, vacation & sick leave, credit union membership, free parking, and more. See more details on benefits here.

Reasonable Accommodation: During the selection process, applicants with disabilities may request reasonable accommodation with the mutual agreement of the hiring authority and the Human Resources Division. Requests for reasonable accommodation should be directed to the Human Resources Division. The City of Falls Church does not discriminate on the basis of race, color, national origin, gender, sexual orientation, religion, age, or disability.

The City of Falls Church is committed to the letter and spirit of the Americans with Disabilities Act. This document will be made available in alternate format upon request. Call HR Director Steven J. Mason, Sr., at, (TTY 711).

All City Facilities Are Smoke Free

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