Customer Service Centre (CSC) Staff

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description :

Providing services thru CS walk in (face to face) for various transaction request or inquiries and complaints received from customers, business partners and agents, according to SOP and TAT

Ensure all services meet the targets quality and comply with Compliance regulations Escalating to internal and external parties to provide solutions

Ensure all services are documented according to SOP Actively participate in pro-active customer contact programs by utilizing various technologies provided in the form of cost saving and continuous improvement (CI)

Provide services to customers and agents through telephone accurately, timely and pro-actively according to SOP and TAT

Escalating to internal and external parties to provide solutions to give beyond expectation client experience

Job Category:Customer Service / Operations

Posting End Date:30/08/2024

JR00094501