Student Journey Officer (JB4331)

Student Journey Officer (JB4331)

Overport, Durban, Kwa Zulu Natal

Market Related

The Student Journey Officer is responsible for all administrative tasks associated with the HET/NATED and FET programmes that are offered at the campus. Aligned to policies and procedures, the Programme Administrator provides both administrative and functional support to the campus to ensure quality programme delivery at campus and a quality student administrative service and experience resulting in student retention. The Student Journey Officer is the go-to person for all students and their associated queries for resolutions within 24 hours.

Educational requirements:

Minimum requirement of Grade 12 however a post school qualification more advantageous

Minimum 3 years proven experience in academic and programme administration

Technical knowledge of integrated quality assurance administration in order to comply with accreditation criteria

Knowledge of which programmes are regulated by which regulatory body – DHET, CHE, UMALUSI, QCFTO, SETAs and professional bodies such as SABPP

Technical skills in the use of the ICAS student information system

Organized administration systems and practices that adhere to policies and procedures

MS office proficient

Duties and Responsibilities:

Administration of the student onboarding process. From application to registration, enrolment and orientation

Academic department administration student records, academic reports and certification/graduation

Student success and retention including student query management and resolution

Programme facilitation, including assessment administration, materials, textbooks and resources

Student and lecturer surveys and feedback per programme

General administrative tasks