Associate Medical Director, Client Support

Summary

Provides direct physician support. Oversees health and disease management programs. Oversees utilization management case evaluation for medical necessity. Reviews and communicates medical decisions. Interacts with network physician providers to resolve case-by-case complaints. Oversees medical aspects of vendor relationships. Assists in developing medical policy.

Description

Position is client facing, with responsibility to deliver in-person presentations to key clients. Opportunities to travel for group presentations and collaborations, up to 50% or more annually (to include virtual presentations when necessary).

Must be willing and able to obtain SC medical license.

Provides medical and administrative oversight of the health and disease management programs including budgeting, program strategic planning, and review of outgoing correspondence and printed materials. Provides presentations on health and disease management as assigned.

Provides direct physician support. Assists in compliance with regulatory bodies. Performs utilization management review functions including pre-admission review, continues stay review, procedure precertification, post-service reviews, emergency room visit reviews, and individual case management needs.

Serves as medical resource for quality improvement and National Committee for Quality Assurance (NCQA) and Health Plan Employer Data and Information Set (HEDIS) initiatives. Functions as liaison to medical community.

Acts as resource for providers/internal staff on medical policies. Educates providers on issues concerning medical policies, utilization specifications, coding/medical necessity issues. Conducts research into new/controversial medical procedures/technology as assigned to propose possible policy, coverage criteria, utilization specifications and coding recommendations.

Participates in medical review policy/quality programs and inter-reviewer reliability studies. Maintains familiarity with applicable regulations (state, federal) as well as any oversight agency/entity rules such as National Committee for Quality Assurance (NCQA), Department of Insurance (DOI), or URAC.

Required Education: Doctorate in a job-related field.

Required Work Experience: 8 years broad clinical experience to include knowledge of utilization and medical review. Experience may include paid training.

Required Skills and Abilities: Demonstrated ability to direct multiple strategic projects. Excellent verbal and written communication skills. Excellent judgment, organizational, customer service, presentation skills. Excellent analytical or critical thinking skills. Knowledge of strategic concepts. Ability to persuade, negotiate, or influence others. Working knowledge of word processing, spreadsheet, and presentation software.

Required Software and Tools: Microsoft Office.

Required Licenses and Certificates: Active, unrestricted medical license from the United States and in the state of hire and current board certification in a recognized specialty.

Preferred Education: Master's in Health Administration or Certified Physician Executive (CPE) Preferred Work Experience: 2 years-medical data analysis/analytical capability to interpret statistical information.

Preferred Skills and Abilities: Experience with medical oversight of quality improvement activities. Experience with quality committees or NCQA. Experience with population based disease management or public health initiatives. Experience in medical management or managed care. Demonstrated understanding of Medicare programs.

Work Environment:Typical office environment. Extended periods of sitting, working at personal computer. Some walking, standing, moving of boxes.

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Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains Affirmative Action programs to promote employment opportunities for minorities, females, disabled individuals and veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities.

If you need special assistance or an accommodation while seeking employment, please e-mail or call, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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