Learning Solutions Manager

AMA is looking for a Learning Solutions Manager (LSM) for our emerging business who will lead the development of creative, meaningful, and relevant content for delivery of AMA training engagements across various modalities. The LSM will provide market insight, thought leadership and subject matter expertise, enabling AMA to better assess industry trends and respond to customer needs. The LSM will collaborate with the marketing team to develop integrated marketing plans and present at marketing events. The LSM will partner with the Corporate Learning Solutions (CLS) team to engage directly with our B2B customers to develop learning solutions tailored to their needs, including learning journey development, content adaptation, faculty alignment and travel to client sites and attending pilot programs when necessary. For more information, please refer to

Responsibilities

Client Engagement

Lead overall client engagement

Manage projects including, but not limited to, permissions approval, contracts and client sign-off documents

Execute participant communication strategies, customer internal marketing and participant measurement tools

Efficiently partner with internal and external teams and global partners

Manage the deployment across all delivery modalities: In-person, Virtual, and Hybrid.

Assist on content related solutions and input for assigned RFP opportunities

Portfolio Management

Strategy and Development

Provide content thought-leadership in areas like Diversity & Inclusion (D&I), communication, management, and leadership

Assess, monitor, and manage the portfolio strategy from content, quality, marketing and financial perspective to ensure cohesion with overall AMA learning strategy

Work with Learning Technologies, Instructional Designers and SMEs to develop and customize content for in-person, virtual, and hybrid deliveries

Build or acquire new content for existing and new products and revise products as needed

Review evaluations and customer comments to resolve issues

Faculty

Assess faculty needs based on changes in market demand, technology improvements, and product evolution

Participate in recruiting and interviewing new faculty candidates for AMA.

Collaborate with Project Coordinators and Faculty Manager to diagnose and resolve faculty issues or emergencies

Marketing and Sales

Collaborate with Corporate Learning Solutions (CLS) team to assist in the acquisition of new and existing clients for new and existing opportunities

Work collaboratively with sales teams on products and services and share market and customer information

Participate in business development activities including pre-sales meetings and needs analysis with clients and sales team

Design learning solution plans such as learning journeys or outlines that align to client’s needs and budgets

Provide SMEs and content to support digital marketing events, such as webcasts and webinars

Present as a subject matter expert at sales and marketing events

Other related duties

Qualifications

BA/BS degree required, advanced degree is preferred

Minimum 7+ years’ experience project-managing complex learning projects, both classroom and virtual

Advanced knowledge of Instructional Design (“ID”), Organizational Development (“OD”) and various learning modalities

Experience in content thought leadership, strategy and development

Experience in developing and project-managing the creation of learning solutions, for corporate clients

AMA-Certified Professional in Management (AMA-CPM) preferred

Ability to collaborate with cross functional teams, Marketing and Sales to align and develop integrated marketing and sales strategy around AMA’s products and services

Excellent communication skills, including writing and presenting

Ability to adapt to changing needs and react quickly

Ability to problem-solve and make strategic decisions

Strong Business Acumen

Well-informed about workplace learning, professional development, and learning technologies

Travel in according with business needs

More about American Management Association:

AMA’s approach to improving performance combines experiential learning—learning through doing—with opportunities for ongoing professional growth at every step of one’s career journey. AMA supports the goals of individuals and organizations through a complete range of products and services, including classroom and virtual seminars, webcasts, webinars, corporate and government solutions, and research. Organizations worldwide, including the majority of the Fortune 500, turn to AMA as their trusted partner in professional development and draw upon its experience to enhance skills, abilities and knowledge with noticeable results from day one.

An EOE/AA Employer, M/F/Individuals with Disabilities/Veterans- an ADA compliance organization

Regular Full-Time