Hotel Receptionist

Main Job Duties And Responsibilities

welcome and greet guests

answer and direct incoming calls

inform guests of hotel rates and services

make and confirm reservations for guests

ensure proper room allocation

register and check guests in

confirm relevant guest information

verify guest's payment method

verify and imprint credit cards for authorization

issue room keys and direct guests to their rooms

Education, Skills And Experience

High school diploma or equivalent

guest/customer relations experience, preferably in a hospitality environment

strong working knowledge of relevant computer software including MS Office and booking and payment systems

Key Competencies and Qualities

customer service orientation

attention to detail and accuracy

planning and organizing

ability to multitask and prioritize

professional appearance and attitude

effective verbal and written communication skills

ability to handle stress and stay calm under pressure

Full time