Service Manager - Electronics Division

Job Title

Service Manager- LED TV, Air Conditioner, and Washing Machine Division

Locations:

Noida, Mumbai, Telangana, Chennai, Kochi, Pune, Lucknow, Gurugram, Hyderabad

Salary Range: 4.80 LPA to 10 LPA

Experience: 8 - 10 years

Must-have Experience In TV, AC, Washing Machine

Must be on company role and not off-role.

Call HR Neha:

Call HR Suresh:

Call HR Shipra:

We are hiring for a a leading electronics and appliances service provider committed to delivering exceptional customer service. With a strong presence in the LED TV, Air Conditioner, and Washing Machine segment, we are looking for an experienced Service Manager to appoint new service centres and lead the service team and ensure the highest level of customer satisfaction.

Job Description

We are seeking a skilled and highly motivated Service Manager to oversee the repair and maintenance services for LED TVs, Air Conditioners, and Washing Machines. The successful candidate will be responsible for managing service technicians, optimizing service operations, and enhancing customer experience.

Key Responsibilities

Team Leadership:

Lead and mentor a team of service technicians, providing guidance, training, and performance management to ensure high-quality service delivery.

Service Operations

Oversee all aspects of service operations, including scheduling, dispatch, spare parts inventory, and service quality control.

Appointment

Candidates need to appoint new service centers.

Customer Satisfaction

Ensure exceptional customer service by resolving service-related issues, addressing customer complaints, and maintaining a high level of customer satisfaction.

Technical Expertise

Utilize your deep technical knowledge of LED TVs, Air Conditioners, and Washing Machines to troubleshoot complex issues and provide guidance to service technicians.

Process Improvement

Continuously evaluate and improve service processes and procedures to enhance efficiency and quality.

Budget Management

Manage the service budget to ensure cost control and maximize profitability.

Vendor Relations

Build and maintain relationships with suppliers and vendors to ensure the availability of spare parts and components.

Quality Assurance: Implement quality control measures to meet or exceed industry standards.

Qualifications & Skills

Bachelor's degree in Electronics, Electrical Engineering, or a related field.

8-10 years of relevant experience in LED TV, Air Conditioner, Washing Machine service and repair.

Proven experience in a managerial or leadership role, with excellent team management and interpersonal skills.

Strong technical knowledge of LED TVs, Air Conditioners, and Washing Machines.

Excellent problem solving and decision making abilities.

Proficiency in computer applications and service management software.

Outstanding communication and customer service skills.

Budget management experience is a plus.

Call HR Neha:

Call HR Suresh:

Call HR Shipra:

Full time