Chat Analyst

I am hiring for Chat Analyst for Chandigarh IT Park.

Shift type: Rotational/Night.

Fresher/Experienced both can apply.

Roles & Responsibility

Assist the customers on queries regarding their Products and Services via CHAT

Troubleshooting of technical issues related to customers services

Refer unresolved customer grievances to designated departments for further investigation

Meet process expectations with high quality standards and adherence to SLAs

Communicate effectively and close looping with client in case of observations

Updating status in internal as well as client tools

Interested/eligible candidates can share their CVs at [HIDDEN TEXT] or WhatsApp at .

Thanks & Regards

Sheetal Sharma

Full time