Telecaller (Noida)

Company Overview

Ondezx is a leading organization that offers comprehensive PhD assistance to scholars worldwide. From admission guidance to thesis writing, Ondezx provides tailored support while ensuring confidentiality. With a team of experts in various fields, Ondezx delivers original and plagiarism-free research papers to meet scholars' unique requirements.

Job Overview

Ondezx, a globally trusted organization providing PhD assistance, is seeking a Telecaller for their Noida office. As a Telecaller, you will play a vital role in assisting scholars around the world with their doctoral papers. This is a full-time position with opportunities for growth.

Qualifications And Skills

Excellent communication skills, both verbal and written

Proficient in telephone etiquette and handling customer calls

Strong customer service orientation with the ability to empathize and provide effective solutions

Basic sales skills to promote Ondezx's services and persuade potential customers

Problem-solving skills to address scholars' queries and concerns

Ability to multitask and prioritize tasks effectively

Patience and resilience to handle challenging situations with scholars

Familiarity with CRM software and MS Office suite

Fluency in English and Hindi

Experience in a similar role is preferred, but freshers with the right skills are encouraged to apply

Roles And Responsibilities

Make outbound calls to potential customers and provide information about Ondezx's PhD assistance services

Handle inbound calls from scholars seeking guidance and assistance

Listen actively to scholars' requirements, offer suitable solutions, and guide them through the process

Maintain a database of prospective customers and follow up with them regularly

Achieve set targets for customer acquisition and revenue generation

Build strong relationships with scholars to ensure customer satisfaction and loyalty

Collaborate with the sales team to identify upselling and cross-selling opportunities

Stay updated on industry trends and competitors to provide accurate information to customers

Provide feedback to the management regarding customer queries, concerns, and suggestions

Full time