Customer Care Officer

Company Overview

GOOD FIVE YES JOB CONSULTANCY is a HR Consultancy firm specializing in IT and Non-IT jobs in PAN India and abroad. With a team of 2-10 employees, we strive to connect talented individuals with the right opportunities. Our headquarters are located in Chennai, Tamil Nadu, India. Visit our website at for more information.

Job Overview

We are seeking a skilled and knowledgeable Customer Care Officer to join our team at GOOD FIVE YES JOB CONSULTANCY. As a Customer Care Officer, you will be responsible for handling customer inquiries and complaints, providing excellent customer service, and maintaining efficient administrative processes.

Qualifications And Skills

Junior: 1 to 3 years of experience in customer service or a related field

Excellent communication and interpersonal skills

Strong problem-solving and decision-making abilities

Proficiency in MS Office applications

Good typing skills and attention to detail

Ability to prioritize and manage multiple tasks

Experience in system administration is a plus

Ability to work independently and in a team

Strong organizational and time management skills

Roles And Responsibilities

Responding to customer inquiries via phone, email, and in-person

Providing accurate information and assistance to customers

Addressing and resolving customer complaints and concerns in a professional manner

Maintaining records of customer interactions and transactions

Coordinating with other departments to ensure prompt resolution of customer issues

Assisting in the development and improvement of customer service processes

Performing general administrative tasks, such as data entry and document management

Preparing reports and presentations as needed

Ensuring confidentiality and privacy of customer information

Maintaining a positive and friendly attitude towards customers at all times

Full time