Customer Support- Telugu profile

Company Overview

Nexus Pro Services is a one-stop HR solution provider Company. We are growing rapidly and emerging as a leading choice for all HR requirements. Our focus is on maintaining utmost confidentiality for both our clients and candidates. With a team of 11-50 employees, Nexus Pro Services is committed to delivering high-quality services to our valued clients.

Job Overview

We are seeking a Customer Support - Telugu Profile to join one of our client company. As a Customer Support Executive, you will be responsible for handling customer inquiries, resolving issues, and providing excellent support in Telugu. This is a full-time position based in Gurgaon, Haryana, India. The ideal candidate should have 1 to 3 years of experience in customer support and possess strong communication and interpersonal skills.

Qualifications And Skills

1 to 3 years of experience in customer support

Fluency in Telugu language (both verbal and written)

Excellent communication and interpersonal skills

Ability to empathize with customers and provide excellent customer service

Strong problem-solving and decision-making abilities

Target-oriented attitude and ability to work in a fast-paced environment

Flexibility to work in night shifts and rotational shifts

Roles And Responsibilities

Handle customer inquiries and provide solutions in a professional and timely manner

Resolve customer issues and ensure customer satisfaction

Communicate effectively with customers in Telugu, both verbal and written

Maintain accurate records of customer interactions and transactions

Collaborate with other team members to improve customer support processes

Stay up-to-date with product knowledge and company policies

Identify and escalate priority issues to the appropriate channels

Assist in training new customer support executives

Full time